40+ days. Still no refund from MakeMyTrip. Booking ID : NN7AJ0TF50809733636

Elton Dcunha

Elton Dcunha

New member
Hotel Name
MakeMyTrip-Indigo International Flight
Company Name
MakeMyTrip
Website Name
https://www.makemytrip.com/
Customer Care Number
+91 120-4641300
Loss Amount
46000
Ratings
1.00 star(s)
Opposite Party Address
MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India
Booking ID: NN7AJ0TF50809733636
Every single day, it’s the same response: “Please allow us more time.”
24 hours → 48 hours → repeat. No resolution, no accountability—just endless delays.
I’ve followed up multiple times across chats and support, shared all required details, and yet nothing has moved forward. Instead, it’s been a cycle of false timelines and zero ownership.
This isn’t just poor service—it’s mentally exhausting. After working long days, the last thing anyone should deal with is chasing their own money for over a month.
And just to highlight—I’m a Platinum+ MMT Black member. If this is the level of service for their premium customers, I can only imagine what others go through.
At this point, I’m left with no option but to escalate this legally and file an official complaint.
If you’re planning to book through MakeMyTrip—please think twice.
#CustomerExperience #RefundDelay #MakeMyTrip #ConsumerRights #PoorService
 

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Hello all members

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Make my Trip customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
Last edited:
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