Amount not refunded after flight cancellation by Airlines (Gulf Air)

[Sumitava Sarkar]

Website Name

goibibo.com

Loss Amount

45122

Ratings

1.00 star(s)

Booking Id GOFLISTAHI6L9291147
Cairo-Bahrain-Mumbai-Kolkata
PNR FWBNQI (Cairo-Bahrain-Mumbai), Flt no GF-80, GF-64 operated by Gulf Air, Travel Date : Tue 24 March, 2026, Cancelled by Airlines
N83NJJ (Mumbai-Kolkata) Flt no QP-1172 operated by Akasa Air, Travel Date : Wed 25 March, 2026, No Show at Mumbai due to linked flights cancelled

Gulf Air cancelled flight on Mon 23 March, 2026

Cancellation request raised on 30 March 2026 via call
App tracker says Refund processed but mail from goibibo on 02 May 2026 says no refund applicable.
As per rule I am supposed to get refund if the Airlines cancels the flight.
Phone calls to Goibibo says your refund is processed only voice calls. No representative attended.

I have received refund from Etihad, Saudia since they had cancelled their flight.

I am attaching the cancellation mail from Gulf Air and No refund letter from Goibibo for your reference.

 

[TeamMember]

Hello @Sumitava Sarkar

We have reviewed the details and files you shared, you need to file a case against the Goibibo to get the refund and compensation.

Thanks

 

[Sumitava Sarkar]

Hello @Sumitava Sarkar

We have reviewed the details and files you shared, you need to file a case against the Goibibo to get the refund and compensation.

Thanks

Where to file the case?