Missing items from order

R

Riddhi lathiya

New member
Company Name
Swiggy
Product Name
Drools Chicken And Egg 3Kg With Free 1.2Kg Adult Dog Food
Loss Amount
260
Ratings
1.00 star(s)
I ordered dog food packets (Drools Chicken And Egg 3Kg With Free 1.2Kg Adult Dog Food) instamart swiggy. But they delivered only 3 kg packet. Not send me free packet of 1.2kg which is mentioned in their app.
 

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Hello @Riddhi lathiya

I'm sorry to hear about your experience with Swiggy Instamart regarding the missing promotional item from your order. Based on your complaint on ConsumerCourt.net , you ordered the "Drools Chicken and Egg 3Kg with Free 1.2Kg Adult Dog Food" but received only the 3Kg packet, without the advertised free 1.2Kg pack.

Steps to Address the Issue​

  1. Contact Swiggy Instamart Customer Support:
    • In-App Chat: Use the Swiggy app to initiate a chat with customer support.
    • Email: Send a detailed email to support@swiggy.in, including your order ID, a description of the issue, and any supporting images.
    • Social Media: Reach out via Swiggy's official Twitter handle @swiggy_in or their Facebook page.
    • Phone Support: Call Swiggy's customer care at 080-6746-6666.
  2. Document Everything:
    • Keep records of all communications with Swiggy, including chat transcripts and email correspondences.
    • Save screenshots of the product listing that mention the free 1.2Kg pack.
    • Photograph the received product and packaging as evidence.
  3. File a Complaint with the National Consumer Helpline (NCH):
    • Website: Visit consumerhelpline.gov.in to register your complaint.
    • Phone: Call the toll-free number 1800-11-4000 or 1915.
    • Provide all relevant details, including order information and evidence.

Preventive Measures for Future Purchases​

  • Review Product Listings Carefully: Ensure that promotional offers are clearly mentioned and take screenshots for reference.
  • Inspect Deliveries Promptly: Check all items upon delivery and report discrepancies immediately.
  • Maintain Records: Keep copies of invoices, order confirmations, and any promotional materials.
If you need assistance in drafting a formal complaint or require further guidance on the legal process, feel free to ask.

Thanks
 
Subject: Urgent Complaint – Payment Deducted, No Order Received (UPI ID: 566212803188)

Dear Swiggy Support Team,

I am extremely disappointed with my recent experience on Swiggy. I placed an order and completed the payment via UPI, but I have not received any confirmation, tracking details, or delivery.

Transaction Details:
UPI Transaction ID: 566212803188
To: Swiggy Limited (swiggylonline.gpay@okpayaxis)

The payment was successfully deducted from my account, yet my food has not been delivered till now. This is completely unacceptable and has caused me a lot of inconvenience and wasted time waiting.

I demand that you immediately deliver my food or initiate a full refund for the deducted amount. Additionally, I expect compensation or refund of delivery charges for the delay and inconvenience caused due to your service failure.

Please treat this matter as urgent and respond immediately with a clear resolution.

Sincerely,
Hasna Abdurahaman
Hasnahaz257@gmail.com
 
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