Amazon sell s used products and it’s says new brand one

L

Lakshmi prasanna

New member
Seller Name
NET ECOM
Company Name
Amazon
Product Name
Samsung galaxy z flip5
Website Name
AMAZON
Customer Care Number
180012001637
Loss Amount
60000
Ratings
2.00 star(s)
Opposite Party Address
NET ECOM
Hi,

Recently I have purchased Samsung Galaxy z flip 5 in Amazon. After a month of uses age it got damaged, and I went Samsung series centre. They checked mobile after that only I got to know it’s not an Indian mobile and it’s a used one some one already used the same mobile on 2023. I was raised a complaint for this no proper response and not ready to give for new mobile and no refund yet it’s really very bad experience that I am facing. Take action against Amazon people.And I was requested for new mobile only because I was already paid 2 month EMI.
 

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Hello @Lakshmi prasanna

Lakshmi prasanna said:
it’s not an Indian mobile
Click to expand...
We understand your concern regarding receiving a used mobile phone. In order to safeguard yourself—especially in case the device was previously stolen or used for any unlawful activities—we strongly advise you to file a complaint at your nearest police station.

Submitting a formal report will help ensure your safety and also assist the authorities in verifying the device’s background. Please keep a copy of the complaint for your records, as it may also help in resolving the issue with the seller or platform.

If you need any further assistance, feel free to reach out to us.

Thank you.
 
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