amazon not doing refund for return product even not collecting product

I order arquin piano sink 3''*18"*9" inch waterfall kitchen sink 304 grade stainless steel with led panel & digital display sink with integrated multifunctional waterfall & pull down faucet on dated 3 January 2026 order number 408-2929907-3797137 i received on 11 January 2026 and requested return but no one came to pickup then i again requested for pickup on 14 January 2026 again it fail to pickup no one came and even I called executive multiple times then again i scheduled on 16 January 2026 again 19January 2026 then aging 20 January then 22 January till today date 26January2026 in between I call customer care every day but they use to tell me our policy is we do three attempts after that we provide you advance refund , as I already attempted more then 5 to 6 time they did not consider that so i told them you have done more then three attempts but they denied and force me to wait and every day I talk to them they tell me last pickup we will do tomorrow then we will refund you money so i told them to send mail for this and they even send me mail for same in that its clearly mention if pickup not done till 25 January 2026 they will do advance refund but when i am calling them again on 26January2026 again they want me to wait till tomorrow and they can not do anything and cut my call i told them i am going for consumer court then also they denied to send mail what they promises , i have their call recording also
they are harassing me mentally also they do not care for customer satisfaction what they do is doing scheme and making customer fool i request you to give me justice ,
REASON I WANT TO RETURN THIS PRODUCT IS ITS USED AND DAMAGED 1ST I WANTED TO EXCHANGE BECAUSE I WANTED THIS SINK BUT THEY DENIED TO EXCHANGE AND ASK ME FOR RETURN AND DO REFUDN PROCESS THIS IS BIG SCHAME FROM AMAZON AND THEY MENTION SINK IS 304 GRADE STAINLESS STEEL BUT 304 MARK IS NOT AVALEBEL ON PRODUCT AS WELL AS PACKAGING

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

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We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin Piano and process the Refund.

If not received any reply from the Amazon support team, escalate the issue with Grievance Officer at grievance-officer@amazon.in

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You can also send your feedback via registered post at Amazon Head Office

AMAZON SELLER SERVICES PRIVATE LIMITED
#26/1, BRIGADE GATEWAY, 8TH FLOOR.,
DR RAJKUMAR ROAD, MALLESHWARAM WEST
BANGALORE, KARNATAKA – 560055

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If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Amazon a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

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Thanks