Sathishmetta14
New member
- Company Name
- Zepto
- Product Name
- Deli Calculator
- Loss Amount
- 359
- Ratings
I am writing to formally raise a complaint regarding the defective product I received through Zepto platform and the subsequent handling of my replacement request. The product in question is the Deli ED-100MS - 12 Digit Calculator, purchased under Order ID TKCA5A20E8BD5.
The calculator delivered to me was defective, with a non-functional display, rendering it unusable. This issue was reported immediately via ZEPTO support chat. Given that I had an urgent academic requirement (an exam), the failure to provide a working product caused significant disruption.
The zepto product page clearly stated a "Same Day Exchange" policy for damaged or defective items. I have attached screenshots showing this clause. Despite this, zepto support representatives repeatedly denied my request for replacement, citing OTP-based delivery policies that were not visible or accessible on the product page at the time of purchase.
Throughout my interaction with zepto support agents (Iqra Khan and Afreena Khazer), I encountered:
- Incomplete explanations and evasive responses when asked to confirm denial of service.
- Contradictory statements—initially promising resolution, then deflecting responsibility to the brand.
- Premature chat closures without resolution, despite my repeated requests for confirmation and escalation.
- Failure to acknowledge the product description clause, which clearly supports my request.
Despite multiple requests to escalate the matter and confirm the denial of replacement, I was met with vague apologies and redirection to the brand’s contact number. This is unacceptable, especially when the purchase and delivery were facilitated by Zepto, and the product listing was hosted on your platform.
Sincerely,
Sathish
Order ID: TKCA5A20E8BD5
Date of Purchase: 25.01.2026
The calculator delivered to me was defective, with a non-functional display, rendering it unusable. This issue was reported immediately via ZEPTO support chat. Given that I had an urgent academic requirement (an exam), the failure to provide a working product caused significant disruption.
The zepto product page clearly stated a "Same Day Exchange" policy for damaged or defective items. I have attached screenshots showing this clause. Despite this, zepto support representatives repeatedly denied my request for replacement, citing OTP-based delivery policies that were not visible or accessible on the product page at the time of purchase.
Throughout my interaction with zepto support agents (Iqra Khan and Afreena Khazer), I encountered:
- Incomplete explanations and evasive responses when asked to confirm denial of service.
- Contradictory statements—initially promising resolution, then deflecting responsibility to the brand.
- Premature chat closures without resolution, despite my repeated requests for confirmation and escalation.
- Failure to acknowledge the product description clause, which clearly supports my request.
Despite multiple requests to escalate the matter and confirm the denial of replacement, I was met with vague apologies and redirection to the brand’s contact number. This is unacceptable, especially when the purchase and delivery were facilitated by Zepto, and the product listing was hosted on your platform.
Sincerely,
Sathish
Order ID: TKCA5A20E8BD5
Date of Purchase: 25.01.2026
