Complaint against MakeMyTrip for non-refund of ticket amount

I

Imran Moinuddin

New member
Company Name
MakeMyTrip
Website Name
https://www.makemytrip.com
Customer Care Number
+91-124-462-874
Loss Amount
19970
Ratings
1.00 star(s)
Opposite Party Address
MakeMyTrip
To
The Honorable Consumer Disputes Redressal Commission

Subject: Complaint against MakeMyTrip for non-refund of ticket amount

Respected Sir/Madam,

I, Imran Moinuddin, resident of Hyderabad, would like to file a complaint against MakeMyTrip for not refunding my ticket amount despite cancellation by the airline.

Details of the transaction are as follows:

* Booking ID: NN7AHDOR11714707395
* Date of Booking: 17 October 2025
* Travel Date: 18 March 2026 – 28 March 2026
* Amount Paid: ₹19,970
* Mode of Payment: Credit Card

The above-mentioned ticket was cancelled by the airline. As per standard airline and travel policies, I am eligible for a full refund. However, despite multiple follow-ups with MakeMyTrip, the refund has not been processed.

This clearly amounts to deficiency in service and unfair trade practice. Due to this delay, I have suffered financial loss and mental stress.

Therefore, I request the Honorable Commission to:

1. Direct MakeMyTrip to refund the full amount of ₹19,970 immediately
2. Award compensation for mental harassment and inconvenience caused
3. Take appropriate action against the company for deficiency in service

I am enclosing copies of booking confirmation, cancellation details, and communication records for your reference.

Kindly take necessary action at the earliest.

Thanking you,

Yours faithfully,
Imran Moinuddin
Hyderabad
Contact Number: +91-9966201802
Email-ID: imranmoinuddin04@gmail.com
Date: 16-4-2026
 

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  • Booking Invoice_M06AI26I13066779 (2).pdf
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Important Notice:
We would like to clarify that this website is not affiliated with any government authority. It is an open public platform managed by a private law firm with the aim of assisting consumers with legal guidance and support.

If you are looking to file a formal complaint or case against Make my Trip, we can help you understand the process and guide you in filing a case with the appropriate Consumer Forum.

Please feel free to provide details of your issue, and our team will get in touch with you to assist further.



We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Make my Trip customer care via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first send an email to the customer care department of the Make my Trip (grievanceofficer@makemytrip.com), clearly outlining your concerns and requesting for Compensation and also ask them to Refund the amount.

This step not only gives the Make my Trip a chance to compensate and refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later..

Offline
You can also send Legal Notice via registered post at Make my Trip Head Office.

MakeMyTrip India Pvt. Ltd.,
DLF Building No. 5 Tower B
DLF Cyber City, DLF Phase 2
Sector 25, Gurugram, Haryana 122002,
India

View Sample Notice:
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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