Complaint against MakeMyTrip for non-refund of ticket amount

[Imran Moinuddin]

Company Name

MakeMyTrip

Website Name

https://www.makemytrip.com

Customer Care Number

+91-124-462-874

Loss Amount

19970

Ratings

1.00 star(s)

Opposite Party Address

MakeMyTrip

To
The Honorable Consumer Disputes Redressal Commission

Subject: Complaint against MakeMyTrip for non-refund of ticket amount

Respected Sir/Madam,

I, Imran Moinuddin, resident of Hyderabad, would like to file a complaint against MakeMyTrip for not refunding my ticket amount despite cancellation by the airline.

Details of the transaction are as follows:

* Booking ID: NN7AHDOR11714707395
* Date of Booking: 17 October 2025
* Travel Date: 18 March 2026 – 28 March 2026
* Amount Paid: ₹19,970
* Mode of Payment: Credit Card

The above-mentioned ticket was cancelled by the airline. As per standard airline and travel policies, I am eligible for a full refund. However, despite multiple follow-ups with MakeMyTrip, the refund has not been processed.

This clearly amounts to deficiency in service and unfair trade practice. Due to this delay, I have suffered financial loss and mental stress.

Therefore, I request the Honorable Commission to:

1. Direct MakeMyTrip to refund the full amount of ₹19,970 immediately
2. Award compensation for mental harassment and inconvenience caused
3. Take appropriate action against the company for deficiency in service

I am enclosing copies of booking confirmation, cancellation details, and communication records for your reference.

Kindly take necessary action at the earliest.

Thanking you,

Yours faithfully,
Imran Moinuddin
Hyderabad
Contact Number: +91-9966201802
Email-ID: imranmoinuddin04@gmail.com
Date: 16-4-2026