Online Tuition for 10th Standard cheated by Infinity Learn (Sri Chaitanya Educational Institution)

S

sreedharvala

New member
Institute Name
Infinity Learn
Loss Amount
24000
Ratings
1.00 star(s)
Opposite Party Address
6-1-1/B6/302, Hardhik Legacy Apartments, Padma Rao Nagar, Secunderabad, Telangana
I have paid online of Rs 24,000 on 28th August 2025 by discussing with Deputy Manager by name Ajay Joseph Yelamanchali. He committed that he would provide tuition to my daughter online from 5 PM to 7 PM for ICSE syllabus 10 standard. He could not able to provide classes as per the time provided by him after paying the amount, so I have requested him to refund money after 3 classes. He agreed that he will check with Management and refund money by 1st Oct, 2025. Till now he is not refunded.
 
we have taken Grade 7 course for my son from Infinity Learn Srichaitanya . They said, they will provide HOTS as complimentary classes. I am giving call so many times no body is helping me . And no body is reposponding for my emails and calls

We were literally fed up with making a call. Telling the same issue with multiple people. Continued non-response to my communications is unacceptable and is causing undue distress.

Kindly let me know how can I proceed further.
 
Dear Kalyani,

Thank you for reaching out. We have read your post and here is a quick summary — please confirm if everything is correct.

You enrolled your son in a Grade 7 course with Infinity Learn - Sri Chaitanya, and they had promised HOTS (Higher Order Thinking Skills) classes as complimentary. However, these classes were never provided. Despite making multiple calls and sending emails, no one from their team has responded, leaving you completely unheard and frustrated.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Infinity Learn - Sri Chaitanya via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to support@infinitylearn.com, grievances@infinitylearn.com outlining your issue, including admission details and any previous correspondence and request to Refund within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at Infinity Learn - Sri Chaitanya Head Office.

RANKGURU TECHNOLOGY SOLUTIONS PRIVATE LIMITED
Head Office:
F94M+V32, N Convention Rd, Surya Enclave,
Siddhi Vinayak Nagar, HITEC City, Kothaguda,
Hyderabad, Telangana 500081.

Corporate Office:
9th Floor, Shilpitha Tech Park,
3 & 55/4, Devarabisanahalli, Bellandur,
Bengaluru, Karnataka 560103.

View Sample Notice:
A

Thread 'legal notice sample for university / school / online coaching cases.'

To,
The Director / Principal / Authorized Representative
University / School / Coaching Institute Name
Enter Address

Subject: Legal Notice – 15 Days’ Notice for Refund of Fees / Deficiency in Educational Services

Dear Sir/Madam,

I, Your Name, hereby serve upon you this legal notice as under:

That I had enrolled in course/program name offered by your institution on enter date, upon payment of ₹amount as fees, relying upon your representations and assurances regarding...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Infinity Learn to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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