I am purchasing mi brand earbuds from Flipkart. The product is not working and I am going to mi service centre for replacement but they told me this product is not sale in india so they can't replace. I spoke with customer care but they need the rejection letter from the service centre. They try to make rejection letter but the serial entering their website it shows this product not sale in india so they can't make job sheet. So I can't use the product and no replacement.
Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.
We are outlining the first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.
Step 1:
We recommend that you first call theFlipkart customer care at "044-45614700" and register your complaint.
Step 2 – Email Customer Care
Please send a detailed email...
If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.
