Amazon ordered product

shahidrezanoori

shahidrezanoori

New member
Seller Name
Genus Innovation Limited Company Outlet
Company Name
Genus Innovation Limited Company Outlet
Product Name
Genus MaxiLion 1000 VA Inverter with Upto 12 Year Life Integrated 1280Wh Lithium-Ion Battery for Home Office & Shop - Full 5 Year Product Warranty
Website Name
amazon.in
Customer Care Number
180012001637
Loss Amount
31387
Ratings
1.00 star(s)
Opposite Party Address
Amazon
Hi,
I have ordered "Genus MaxiLion 1000 VA Inverter with Upto 12 Year Life Integrated 1280Wh Lithium-Ion Battery for Home Office & Shop - Full 5 Year Product Warranty" on 10th June'26. That product came for delivery on 13th June'26. From that day to till now I'm calling to Amazon customer support on daily basis to cancel the partial and refund the amount as it's prepaid. Everytime Amazon customer support executive is saying by today eod it'll get cancel. I had sent the mail. But despite that my partial is not cancelling by Amazon. 2 day back delivery person called and asking otp for cancellation of the partial while that otp is of delivery not cancellation. These types of fraud is going on by Delhivery and Amazon. Kindly cancel my partial and refund my amount.
 
Hello @shahidrezanoori

Thank you for reaching out. We noticed that you are facing the similar problem with AMAZON that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'amazon not doing refund for return product even not collecting product'

Hello @DILIP TEJWANI

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Amazon via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to cs-reply@amazon.in outlining your issue, including order details and any previous correspondence and request to collect the Arquin...


If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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