Need support with refund from Flipkart

Hi Team,

I placed an order (Order # OD437343304310788100) for a remote control on 19th April which was delivered on 28th April. After I found that the delivered item is different than ordered so immediately the return request was raised with a replacement option.

The return request waited till 19th May for pickup but nobody came to pick up and no refund/replacement was arranged.

After calling customer care, I was suggested to cancel the return option and the executive asked me to raise a request again after 48 hours. Today i called the customer care again and Mr. Suman (customer care executive who is utterly non-cooperative and unprofessional on call) told me that the return/replacement is not possible as per the return policy.

Here my concern is when I raise a timely replacement request for a wrongly delivered product, I shouldn't be penalized.

Need your help in raising a complaint for refund of may money.

Hello @vishaljain084

Thank you for reaching out. We noticed that you are facing the similar problem with Flipkart that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.



If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks