Television Toshiba TV ( under warranty) not being repaired

H

Hyginus Lobo

New member
Dealer Name
DAWNTECH ELECTRONICS PRIVATE LIMITED * F2,Sur No. 122/7c,122/2,122/1,118/1,118/7,131,Ayushi Spaces, Vill. Dohole , N.H-3 , Post- Padgha, Bhiwandi, Thane Mumbai, Maharashtra, 421101
Company Name
Toshiba
Product Name
TOSHIBA 108 cm (43 inches) V Series Full HD Smart Android LED TV 43V35MP (Black)
Customer Care Number
1800 123 960 96
Loss Amount
20999
Ratings
5.00 star(s)
Opposite Party Address
HYGINUS LOBO
Flat No.3 Plot 12, Bldg.1 Skyview Chs Ltd.
Bhavani Nagar, Marol Maroshi Road, Andheri East
MUMBAI, MAHARASHTRA, 400059
I had purchased a Toshiba TV through Amazon on 13/05/ 2024.
On 1st April 2025, I noticed a few horizontal lines on the screen . I called the Toshiba Customer service no. They sent a TV technician Rakesh( Mob no. 9594452233) to Inspect the TV. He told his Office that the Panel requires replacement.

After a few days I got a

Service Request Order - 214612273​

On 16th April, I got a message from Hisense the Toshiba TV manufacturer that the TV is Physically damaged and if I require service it will be charged.
I asked them to Provide the evidence from their Technician Rakesh where it is stated that the TV is damaged. Rakesh gave me the no. of Reliance who are service providers. ( Mob. No. 91527385840)

No one is picking up the Fone. he then provided me the No of his service Manager Imtiyaz Sheikh( 8828334861) . Imtiyaz messaged that he has sent a mail to Head Office but nothing has been done. The TV is 10 months old and there is no child in the House. I live alone and am a senior Citizen.

Please take up this case strongly as it constitutes wilful negligence on the part of the Company which has provided a sub standard Product. The warranty is valid for 2 years.
 

Attachments

Hello @Hyginus Lobo

I'm sorry to hear about the issues you're facing with your Toshiba TV repair. It's frustrating when a product under warranty isn't serviced promptly. Let's go through the steps you can take to resolve this matter.

📝 Summary of Your Complaint​

  • Product: Toshiba TV under warranty
  • Issue: The TV is not functioning correctly, and despite being under warranty, the company has not repaired it.
  • Time Elapsed: [Please specify the duration since the issue was reported.]
  • Communication: [Please provide details of any communication with Toshiba's customer service, including dates and responses.]

✅ Recommended Actions​

  1. Gather Documentation:
    • Collect all relevant documents, including the purchase invoice, warranty card, and any communication with Toshiba's customer service.
  2. Escalate the Matter:
    • If the initial customer support does not resolve the issue, escalate the matter to higher authorities within Toshiba. Request contact details for the regional service manager or the head of customer service.

📌 Additional Tips​

  • Maintain Records: Keep a detailed record of all interactions with Toshiba, including dates, names of representatives spoken to, and summaries of conversations.
  • Social Media: Sometimes, posting your issue on Toshiba's official social media pages can expedite a response.

⚖️ Process of filing case.​

If previous steps don't yield results, consider filing a complaint with the Consumer Disputes Redressal Commission.
  • Send a Formal Legal Notice::
    • Draft a legal notice detailing your grievances and demand a refund.
    • Specify a reasonable timeframe (typically 15 days) for Toshiba to respond.
  • File a Complaint with the Consumer Forum:

⚖️ Legal Precedents​

Delhi - North East: Toshiba Electronics India Group V/S Sartaj Khan - Directed to pay an amount of Rs. 21,000/- i.e. the cost of the refrigerator to the Complainant along with interest @ 6 % p.a. from the date of filing the complaint till recovery after receiving the old refrigerator from the Complainant. Complainant is directed to hand over the old refrigerator to the Opposite Party. Opposite Party No. 1 is also directed to pay an amount of Rs. 10,000/- to the Complainant on account of mental harassment and litigation expenses along with interest @ 6 % p.a. from the date of this order till recovery.

Toshiba Electronics India Group V/S Sartaj Khan - Consumer Court Case - 2023-09-15

Consumer Court Case against Toshiba Electronics India Group V/S Sartaj Khan - Consumer Court Case against - Toshiba Electronics India Group
www.consumercourt.in www.consumercourt.in

Delhi - Central Delhi: TOSHIBA INDIA P. LTD. V/S DINESH KUMAR PREMI - Directed to replace the defective television set with new one or refund the cost of the television set i.e. Rs. 51,453.33/- , also directed to pay Rs. 10,000/- to the complainant as compensation for mental harassment and deficiency in service. Also award Rs. 5,000/- as litigation expenses to be paid to the complainant

TOSHIBA INDIA P. LTD. V/S DINESH KUMAR PREMI - Consumer Court Case - 2022-10-06

Consumer Court Case against TOSHIBA INDIA P. LTD. V/S DINESH KUMAR PREMI - Consumer Court Case against - TOSHIBA INDIA P. LTD.
www.consumercourt.in www.consumercourt.in

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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