Lenovo Warranty and service fraud.

H

harish Sharma

New member
Dealer Name
Lenovo
Company Name
Lenovo
Product Name
Lenovo Laptop P15 V, serial: PF3EB8K2
Customer Care Number
18004199339
Loss Amount
100000
Ratings
1.00 star(s)
Opposite Party Address
Lenovo India
Dear Sir, I hold a Lenovo laptop with premier service
Below are the details as per Lenovo system
Name: Harish Sharma
Preferred Method of Contact：Phone
Country: IN
Address: c-6/8/4:4, neelkamal Apt,
State: MH
City: Navi Mumbai
Postal Code: 400614
Serial Number: PF3EB8K2
Support Type: Premier
Service Case Number: 2024794833
Issue Type: Existing Warranty Service

One of the screw socket attached to the Chasis or lower cover of my laptop got a crack due to the weight of screen as I use the laptop on my lap most of the time while travelling or at home. I asked Lenovo so provide service since it is due to deficency of their laptop for not being able to hold the weight of the screen socket.
Lenovo mentioned that I am not supposed to use the laptop on Lap and it will not be covered under warranty. I then requested to atleast share the quotation so that I can pay for the service.

However, despite my follow-ups and escalation. There has been no response from Lenovo. Finally I gave them notice and and threatened to make complaint against them in consumer court and also expose them over social media. Still they are not providing me any relief.

It seems Lenovo doesn't even care about the consumer court complaint. I request you to please help in this service denial from Lenovo.
 
Last edited by a moderator:
TeamMember said:
Kindly share details..

Share Notice details..
Click to expand...
About not using the laptop over the lap, their customer service guy told me over the phone and mentioned that this has also been mentioned in their website, which I couldn't find.


Below is the email which I sent them
//Dear Lenovo team,
Why I am being denied quotation?

My Laptop lower chassis is now falling apart and my laptop my get damaged due to your denial of service or quotation.

We have spent huge money to purchase this laptop and now you are unable to even give me quotation after being promised for the same?

I have provided your team with all the info and your personal even had a video view of the laptop to get the info 3 weeks back

Please take this as a final notice. I will have to move to consumer court because you guys are denying me even paid service I am willing to take even though the product is in warranty.

If anything happens to my laptop, It will be responsibility of Lenovo and I will share all our correspondence in social media since you are not only insulting your customer by closing ticket without any resolution but also fooling us around in email for weeks when the quotation could have been given without couple of days.


Thanks
Harish Sharma//
 
Hello @harish Sharma

I'm sorry to hear about the challenges you're facing with Lenovo's warranty service for your P15 V laptop. Your experience, as detailed in your complaint on ConsumerCourt.net, highlights significant concerns regarding product durability and customer support.

📝 Summary of Your Complaint​

  • Product: Lenovo P15 V Laptop (Serial: PF3EB8K2)
  • Issue: Cracked screw socket on the chassis, allegedly due to the weight of the screen when used on the lap.
  • Lenovo's Response: Claimed misuse by stating laptops shouldn't be used on laps; denied warranty coverage and failed to provide a service quotation despite multiple follow-ups.
  • Actions Taken: Sent formal notice and threatened legal action; no resolution provided.

⚖️ Legal Precedents Supporting Your Case​

Several consumer forums in India have ruled against Lenovo for similar service deficiencies:
  • Hyderabad, Telangana: Lenovo Group Ltd., V/S Pratham Raj Mathur - Lenovo was ordered to refund ₹50,099 and pay ₹15,000 in compensation after failing to repair a laptop that developed issues within 10 days of purchase.

    Lenovo Group Ltd., V/S Pratham Raj Mathur - Consumer Court Case - 2022-09-22

    Consumer Court Case against Lenovo Group Ltd., V/S Pratham Raj Mathur - Consumer Court Case against - Lenovo Group Ltd.,
    www.consumercourt.in www.consumercourt.in

  • North Delhi: Lenovo V/S Mohd. Rizwan - Lenovo directed to pay the cost of the laptop in question of Rs. 58,220/-to the Complainant with interest @ 9 % p.a. from the date of filing the complaint till recovery, further directed to pay Rs. 25,000/- to the Complainant on account of mental harassment and litigation expenses along with interest @ 9 %p.a. from the date of this order till recovery.

    Lenovo V/S Mohd. Rizwan - Consumer Court Case - 2024-04-18

    Consumer Court Case against Lenovo V/S Mohd. Rizwan - Consumer Court Case against - Lenovo
    www.consumercourt.in www.consumercourt.in

  • Karnataka - Bangalore 3rd Additional:

    Lenovo M/s Lenovo (India) Pvt.Ltd V/S Pallavi Tomar W/o.Tarun Bhambra, - Consumer Court Case - 2022-03-24

    Consumer Court Case against Lenovo M/s Lenovo (India) Pvt.Ltd V/S Pallavi Tomar W/o.Tarun Bhambra, - Consumer Court Case against - Lenovo M/s Lenovo (India) Pvt.Ltd
    www.consumercourt.in www.consumercourt.in
    - Lenovo directed a sum of Rs.58,990/- with interest at the rate of 8% p.a. from the date of complaint, till realization and directed to pay a sum of Rs.10,000/- towards litigation expenses and a sum of Rs.20,000/- towards loss of income and harassment.

✅ Recommended Actions​

  1. Document All Communications:
    • Compile all emails, chat transcripts, and call logs with Lenovo's customer service.
    • Gather evidence of the defect, including photographs and videos.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, Lenovo's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  3. File a Complaint with the Consumer Forum:

📌 Additional Tips​

  • Check Warranty Terms: Review the warranty terms provided at the time of purchase to understand your rights and Lenovo's obligations.
  • Consumer Protection Act, 2019: Under this act, consumers have the right to seek redressal for defective products and deficient services.

Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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