Complaint Against Ola Electric for Defective Scooter, Poor Performance, and Unresponsive Customer Service

I am writing to formally raise a complaint regarding the poor customer service I have experienced in relation to my OLA Scooty.

Scooter Details:

Model: OLA S1 X

Vehicle Registration Number: DL 4EV 8524

Date of Issue: 19 Aug 2025

Location: Delhi

I have been facing issues with my OLA Scooty/scooter not starting/for supplying a defective electric scooter. I reached out to OLA customer care team multiple times through call, but the responses have been delayed and unhelpful.

Despite raising a service request on 19th Aug 2025, there has been no proper follow-up or resolution. I also visited the service center, but the staff was unresponsive and did not provide a clear solution or timeline. This kind of experience is highly disappointing and not acceptable for a premium electric vehicle brand. I request your team to urgently look into this matter and provide a clear solution at the earliest. I also expect better support from your end, both in terms of responsiveness and the quality of service.

I attempted to contact Ola Electric’s customer care number (080-33113311), which was invalid. After significant effort, I obtained a showroom representative’s personal number. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.

Thanks!
Pankaj Kumar

Hello @Nishapankaj

Nishapankaj said:

Despite raising a service request on 19th Aug 2025, there has been no proper follow-up or resolution.

Click to expand...

Please share the details about the service request..

Have you submitted your vehicle at the service center ??
If yes, please share Job Sheet screenshot.

Thanks

I called on OLA electric customer care multiple times and they're saying kindly wait you will get a call. I don't have any complaint number. Also vehicle is at my place. Kindly suggest where should I submit.

Please check with OLA customer care service with Registration Number DL 4EV 8524 or register Number +91-82852 82854
Kindly note my Zero depth insurance is expiring soon.

Hello @Nishapankaj

Nishapankaj said:

I called on OLA electric customer care multiple times and they're saying kindly wait you will get a call. I don't have any complaint number. Also vehicle is at my place.

Click to expand...

If they are not responding to your emails, we suggest you to file a case against them in the Consumer Forum.

Feel free to Contact us, for any help in drafting and filing case in the Consumer Forum

Thanks

Dealer Name : OLA Service, Khordha, Odisha
Company Name OLA Electric
Loss Amount 105000/-

Opposite Party Address: Ola Electric Mobility Limited is an Indian electric vehicle manufacturer headquartered in Bengaluru

Customer Name: TANMAY JENA
AT/P.O-MALLIKAPUR, VIA-AHIYAS, DIST-JAJPUR, ODISHA, PIN -755036
MOBILE NUMBER - 7008890079

I am writing to formally raise a complaint regarding the poor customer service I have experienced in relation to my OLA Scooty.

Scooter Details:

Model: OLA S1 X
Vehicle Registration Number: OD 02 DA 4674
Model - OLA S1 X 4KWH 1359
Date of purchase : 14 Jan 2025
Chassis Number: P53BGDCA1EAA00651
Owner Name: TANMAY JENA
Kilometer Running at Handed over - 10556 but now show-10697
TICKET NO - 0966441
ISSUE: HUB MOTOR DEFECT
Date of Handover : 11th August 2025
Service center Name : Niladri Mansion, NH57, -Gurujanga Road, Khordha, Odisha 752055
Contact Person Name of service Center :9810465586 (MR. SATYA)

Location: KHORDHA

I had been facing issues with my OLA Scotty that stopped repeatedly on the road showing an error symbol with system error restart again . After checking by the technician at the above Khordha, Odisha service center, the Ola service Manager at Khurda Branch said that there is an issue on the motor of the scotty, so you have to hand it over to us to resolve the problem and it will take 7-10 days. As suggested I have handed over to them running km 10556 on dt.11-08-2025. On 21st Aug I received a message with verification code from JD-OLAELC-S handing over ola scotty for service repair whereas I was handed over on 11-08-2025 with a difference running km-10697 with excess running 141 kms. After that I have contacted the service center 3 times but got a response that the motor part was not received from the company so it will take 7-10 days. In between 1 month and 2 days completed under service condition.

For that I reached out to the OLA customer care team multiple times through call, but the responses have been delayed and unhelpful. Today some customer care service received and his responses were not satisfactory. Also bound me to disconnected saying wait for some days. But not getting any solution. Very very disappointing behavior.

Despite raising a service request, there has been no proper follow-up or resolution. I also visited the service center, but the staff was unresponsive and did not provide a clear solution or timeline. This kind of experience is highly disappointing and not acceptable for a premium electric vehicle brand. I request your team to urgently look into this matter and provide a clear solution at the earliest. I also expect better support from your end, both in terms of responsiveness and the quality of service.

I also contacted Ola Electric’s customer care number. This incident highlights the company’s failure to provide reliable support.


Now one month has already been completed on service repair conditions which are covered under warranty. I have been facing lot of problem that

1. My warranty covered one month with standing condition at your service center without running for handing over faulty motor and service delay. Is that duration of one month extended in my warranty?
2. For the standing condition I have already lost financially as we have to go to my office with private vehicles having Rs.4000/- expense incurred in this standing duration.
3. Without riding that vehicle also I give my installment Rs.3500/-.
4. For your service negligence, I also waste my time as I purchase that for reaching on time at my office. For that I am also facing financial loss of salary deduction.
5. I have been facing harassment, financial loss, warranty loss.
6. Please confirm whether you will bear these expenses and warranty extended till your delay of handing over the scotty to me?
7. If you failed to bear/deny to give the compensation amount for your negligence I will lodge a consumer case against you.
8. I am waiting for your response. If my ola is not satisfactory handed over to me within 5 days with ok condition having warranty extended 1 month extra I will take the legal action against you.


Thanks!
TANMAY JENA