Official_Complaints_forum
New member
- Model
- Ola S1 Pro
- Dealer Name
- Pimpri-Chinchwad, Ola Electric (Samarth - Store Manager)
- Company Name
- OLA Electric
- Customer Care Number
- 8033113311
- Loss Amount
- 175000
- Ratings
- Opposite Party Address
- Pune - Tathwade Village, Pimpri chinchwad
Vehicle Model: Ola S1 Pro
Vehicle Number: MH12UQ0528
Location: Pune, Maharashtra
To: Consumer Court / Automobile Complaints Panel
I am filing this official complaint against OLA Electric Mobility Pvt. Ltd. for gross negligence, poor customer support, safety violations, and withholding my vehicle without any accountability. This issue has caused severe mental stress, safety risk, and financial inconvenience.
My Ola S1 Pro suddenly broke down with:
I narrowly escaped a potential accident, and the scooter was not safe to ride further.
Despite raising multiple tickets and contacting:
No one provided timely support, and I was left stranded for hours. Instead of emergency assistance, I received delayed callbacks and no actionable help.
The scooter was picked up and delivered to OLA Service Center โ Tathwade, Pune, which is 70 km from my residence, causing massive inconvenience.
Even after delivering the vehicle:
Effectively, OLA is withholding my scooter without providing any transparency.
It is evident that OLAโs support system is non-functional:
They are drawing salaries without performing basic duties, while customers suffer.
The company is neglecting basic consumer safety by:
This is a serious threat to life and public safety.
I respectfully request the forum to:
OLA Electric has demonstrated severe negligence, irresponsibility, and failure to uphold consumer rights. This is not just my experience โ thousands of Indian consumers are facing similar issues, and OLA continues to ignore complaints.
I request urgent action from the Consumer Court to address this matter and protect consumers from such unethical practices.
Vehicle Number: MH12UQ0528
Location: Pune, Maharashtra
To: Consumer Court / Automobile Complaints Panel
I am filing this official complaint against OLA Electric Mobility Pvt. Ltd. for gross negligence, poor customer support, safety violations, and withholding my vehicle without any accountability. This issue has caused severe mental stress, safety risk, and financial inconvenience.
1. Chronology of the Issue
My Ola S1 Pro suddenly broke down with:
- Severe motor malfunction (Error: โScooter issue, changed to parking modeโ)
- Heavy noise from both front and rear
- Burning smell indicating possible fire hazard
- Fast battery drain
- Loose panels and structural instability
I narrowly escaped a potential accident, and the scooter was not safe to ride further.
2. OLA Support Failed to Provide Emergency Assistance
Despite raising multiple tickets and contacting:
- OLA Social Media Team
- Customer Care
- Grievance Redressal Officer
- Local Store Manager
No one provided timely support, and I was left stranded for hours. Instead of emergency assistance, I received delayed callbacks and no actionable help.
3. Vehicle Was Towed 60โ70 KM Away Without My Consent
The scooter was picked up and delivered to OLA Service Center โ Tathwade, Pune, which is 70 km from my residence, causing massive inconvenience.
Even after delivering the vehicle:
- Job card was not created for hours
- No acknowledgement
- No repair timeline
- No status update
- No commitment to return the vehicle
Effectively, OLA is withholding my scooter without providing any transparency.
4. Complete Breakdown of OLAโs Escalation Matrix
It is evident that OLAโs support system is non-functional:
- Customer care does not respond
- Social media team only posts promotions but ignores safety complaints
- Store managers deny responsibility
- Grievance officers are unreachable
- No escalation path works
They are drawing salaries without performing basic duties, while customers suffer.
5. Major Consumer Safety Concern
The company is neglecting basic consumer safety by:
- Not addressing a scooter with burning smell and motor failure
- Ignoring urgent safety risks
- Not following emergency protocols
- Failing to provide alternative transport or early response
This is a serious threat to life and public safety.
6. My Requests to the Honโble Consumer Court
I respectfully request the forum to:
- Direct OLA Electric to immediately repair and return my vehicle (MH12UQ0528) within a defined timeline.
- Conduct an internal audit of OLAโs customer support and escalation matrix for non-compliance.
- Compensate for the mental stress, harassment, and risk caused due to:
- Lack of emergency assistance
- Negligent handling of a safety-critical issue
- Withholding my vehicle
- Transportation done 70 km away without consent and Pick up acknowledgement.
- Issue strict instructions to OLA Electric to prioritize consumer safety, timely grievance handling, and transparency.
7. Conclusion
OLA Electric has demonstrated severe negligence, irresponsibility, and failure to uphold consumer rights. This is not just my experience โ thousands of Indian consumers are facing similar issues, and OLA continues to ignore complaints.
I request urgent action from the Consumer Court to address this matter and protect consumers from such unethical practices.
