Hello
@gyan@1605
Same case against Hitachi Company.
Hitachi Home and Life Solutions (India) Limited, V/S Rakesh Pattanaik
In the case of
The Managing Director, Hitachi Home and Life Solutions (India) Limited vs. Rakesh Pattanaik, the complainant, Rakesh Pattanaik, purchased a Hitachi air conditioner for ₹39,000 from an authorized dealer with a one-year warranty on the unit and five years on the compressor. After using the AC for two months, he switched it off during the rainy season. When he tried to use it again the following summer, it failed to cool the room properly and instead blew hot air.
He repeatedly contacted the dealer and Hitachi’s customer care, but despite being assured of service within forty-eight hours, no proper service was provided. Frustrated by the inaction and lack of assistance, Pattanaik sent a legal notice but received no satisfactory response. Claiming deficiency of service and unfair trade practices, he approached the Consumer Forum seeking compensation for physical, mental, and financial suffering, litigation expenses, and a refund of the AC’s cost with interest.
The company argued that the complainant failed to provide valid proof of purchase or warranty documents and denied responsibility, further distancing itself from the local dealer’s actions. However, the Forum found Pattanaik’s documents, including the retail invoice, warranty card, and legal notices, genuine and credible. It rejected the company’s defense, noting no evidence was produced to prove the dealer was unauthorized or that the complaint was invalid. The Forum concluded that the company and its dealer failed to provide after-sales service during the warranty period, which amounted to an unfair trade practice and deficiency in service.
The Forum ordered the company and the dealer to jointly and severally either replace the faulty air conditioner with a new one of the same make and model or refund the purchase price with ten percent annual interest, along with ₹10,000 as compensation for harassment and ₹5,000 towards litigation expenses, payable within thirty days or else accrue higher interest until fully paid.
How We Can Help:
We can assist you by:
- Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
- Uploading and filing the complaint on the Consumer Forum website on your behalf
- Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.
Thanks
