Nithin Raj T
New member
- Loss Amount
- 1600
- Ratings
I am facing an issue with my Airtel Wi-Fi connection. I had contacted Airtel Customer Care and requested cancellation of my connection. I was instructed by the customer care representative to first clear the existing bill of ₹1,600, after which the connection would be cancelled.
As instructed, I paid ₹1,600 on 8 July 2026, covering the charges for June and July. I then sent an email to the Airtel support team requesting cancellation and provided my Bill ID and registered mobile number.
However, Airtel did not process the cancellation.
After around one month, I received a notification through the Airtel app showing an additional outstanding amount of ₹821. When I contacted Customer Care, I was again told that I had to pay ₹821 before the connection could be cancelled.I informed them that I should not be charged because I had already requested cancellation and had followed all the instructions given by Airtel. I had already paid the requested ₹1,600 and submitted the cancellation request.
I also contacted Airtel Customer Care again regarding this issue and was advised to raise the complaint through email. I sent the complaint, but no action was taken and the issue remains unresolved. Now, the outstanding amount has increased to ₹1,600, even though I have not requested or continued the service and had already requested cancellation earlier.
I dispute this entire outstanding amount. The additional charges have arisen because Airtel failed to process my cancellation request despite my following their instructions.
I request assistance in getting:
Registered Mobile Number: 8122106439
I can provide proof of the ₹1,600 payment, previous cancellation request/email, Bill ID, and communication with Airtel Customer Care if required.
As instructed, I paid ₹1,600 on 8 July 2026, covering the charges for June and July. I then sent an email to the Airtel support team requesting cancellation and provided my Bill ID and registered mobile number.
However, Airtel did not process the cancellation.
After around one month, I received a notification through the Airtel app showing an additional outstanding amount of ₹821. When I contacted Customer Care, I was again told that I had to pay ₹821 before the connection could be cancelled.I informed them that I should not be charged because I had already requested cancellation and had followed all the instructions given by Airtel. I had already paid the requested ₹1,600 and submitted the cancellation request.
I also contacted Airtel Customer Care again regarding this issue and was advised to raise the complaint through email. I sent the complaint, but no action was taken and the issue remains unresolved. Now, the outstanding amount has increased to ₹1,600, even though I have not requested or continued the service and had already requested cancellation earlier.
I dispute this entire outstanding amount. The additional charges have arisen because Airtel failed to process my cancellation request despite my following their instructions.
I request assistance in getting:
- Immediate cancellation and closure of my Airtel Wi-Fi connection.
- Complete waiver/reversal of the disputed ₹1,600 outstanding amount.
- No further bills, late fees or penalties on this connection.
- Written confirmation that the connection has been permanently closed with zero outstanding balance.
Registered Mobile Number: 8122106439
I can provide proof of the ₹1,600 payment, previous cancellation request/email, Bill ID, and communication with Airtel Customer Care if required.
