Ajio Order Cancellation

A

Aswinth

New member
Seller Name
Ajio
Company Name
Ajio
Product Name
Lee cooper shoe
Website Name
Ajio Online shopping
Loss Amount
775
Ratings
1.00 star(s)
Hello Sir/Madam,

I have ordered one shoe in Ajio on 4th nov 2025 and it was confirmed on the same day. Till nov 11 2025 the status of the order was not changed as it still showed as confirmed.I have reached out to their customer care multiple times and they responded that there is a slight delay in delivering a product but this will be delivered. But today(12th nov 2025) i received a SMS from Ajio stating that my order is cancelled. I reached out to customer care they are apologising and saying that i will receive a special coupon for future purchase. I was really not happy and very much frustrated as i waited for the shoe for the past 1 week. Please do the needful as i need a compensation or a shoe which i ordered.
 
Attached the order screenshots for reference

order id: FN0841707650
 

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Hello @Aswinth

Their are many reason to cancel the order. Please review.

Out of Stock or Inventory Error​

  • Sometimes the website shows a product as “available” due to a system or stock-sync error, but when the warehouse checks, it turns out the item isn’t actually in stock.
  • Example: The seller had only one unit left, but multiple buyers placed the order at the same time.


Payment or Verification Issues​

  • Even if payment was made, there may be verification mismatches (e.g., billing address mismatch, failed verification by payment gateway, suspected fraud).
  • In such cases, platforms automatically cancel the order for security reasons and refund the amount.


Delivery Location Problem​

  • The seller or courier may later discover that the address is undeliverable or that the courier service doesn’t operate in that pin code.
  • Sometimes rural or remote locations cause automatic cancellation.


Quality Control Failure​

  • Before dispatch, some items undergo a quality check.
    If a defect or damage is found, the seller cancels the order to avoid complaints.


Technical or Pricing Error​

  • If the seller violated platform policies (e.g., fake product, pricing issue, or misleading description), the platform may suspend or remove the listing and cancel all related orders.


Technical or Pricing Error​

  • Sometimes, products are listed at the wrong price due to a technical glitch or human error (for example, ₹100 instead of ₹10,000).
  • In such cases, companies usually cancel the order citing a “pricing error” and issue a refund.

​

High Demand or Flash Sale Errors​

  • During big sales, when servers are overloaded, some orders are accepted but later canceled because stock counts weren’t updated fast enough.

What You Can Do as a Consumer​

  1. Request a refund confirmation and transaction ID.
  2. If the company delays refund or gives vague reasons, you can file a complaint on:

Thanks
 
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