AJIO Order not delivered since a week, customer care gives vague replies and cuts calls.

S

Stuti

New member
Seller Name
AJIO
Company Name
AJIO
Product Name
INDEWILD Champi Hair Oil and Plum Niancinamide Serum
Website Name
Ajio
Customer Care Number
1800 889 9991
Loss Amount
1469
Ratings
1.00 star(s)
Opposite Party Address
Ajio
My order was supposed to be delivered to me a week ago, but the customer care team keeps citing logistics issues and keeps pushing delivery dates. no updates regarding the expected delivery date is sent to me. When i call customer care, they give vague answers like, wait till 9 pm if not delivered tell us and we will expedite, when its not delivered and i call them, they say again to wait till 9 pm cause its not in their hands and they cannot cancel delivery OR for that matter, push the delivery asap. and after these nonsense replies, they cut the calls whilst i am still talking to them. This has happened thrice. i have waited for a response thrice. My order is already paid, but there is no update (on the app, or from customer care) on how to cancel the order. We cannot cancel the order. the customer care personnel once even told me, "Mam, when the delivery guy comes to your doorstep with order, you can refuse to take the order and you will then get a refund in next 3-4 days after the request is processed".
I mean, if i am getting the order why would i cancel it? I would rather cancel the order and take refund when i am not getting the order. Really upset with how this has been taken care of by Ajio team.
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Return and refund from Ajio'

Hello @Sushma k acharya

I'm sorry to hear about the difficulties you've faced with your return and refund process on AJIO. Based on your experience and AJIO's stated policies, here's a comprehensive guide to help you navigate the situation and seek resolution:

📝 Summary of Your Experience​

  • Order ID: FN2052606389
  • Return IDs: RT175788453, RT179847496
  • Complaint IDs: COM00089728754, COM00089124686, COM00088241543, COM00087803434
  • Issue: Despite initiating a return on March 2, 2025, for two dresses due to poor quality, the pickup...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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