shyammaller
New member
- Dealer Name
- Aamzfit India ( Zepp Health Corporation)
- Company Name
- Amazfit India
- Product Name
- Amazfit X Smart Band
- Customer Care Number
- 1800-4199-680
- Loss Amount
- 125000
- Ratings
- Opposite Party Address
- 142/3,TransportNagar, Agra ,UP
Service Centre address: FF08, Reliance Plaza,Sector4b, Vasundhra,Ghaziabad 201012
There have been several email exchanges with Aamazfit India since December 2023 . They were not bothered to get a solution--namely get me a charger for mty Amazfit X Smart Band .The result-I have not been able to use my smart band nearly for 2 years now. They even misinformed me that they have it and is available at Rs499 and then hastily withdrew their offer. They asked me to buy it on Alibaba .com or ask someone ( a friend )who is coming from SEAsia to get it
The INdia office of Amazfit HAS BEEN TERRIBLE-UNRESPONSIVE
I had sent a legal notice to botth their MD at Amazfit India at their HO ( shown in their website) 142/2, Transport Nagar, Agra ,Uttar Pradesh. a copy of legal notice was also sent to Customer Care Head as well-at same address on 14 th February 2024. REGRETABLY, THERE HAS BEEN NO RESPONSE
How do you tolerate such Chinese companies in India-who do not care about After sales service/product support . They did not even have the courtesy of offering an equivalent latest model.
I request the most severe action on Amazfit India. I have all the emails as well as whats app exhanges with the company.And NOW I am seeking the Consumer Forum to DELIVER JUSTICE please
shyam maller
From:
shyammaller@yahoo.com
To:
supportindia
,
Amazfit
,
supportindia@zepp.com
Fri, 29 Dec, 2023 at 3:07 pm
I have already shared it once over email to you
HERE IT IS AGAIN!!-
My MOBILE #
9993050666
Your Whats App Support Team has this # This is also my Whats App .
I would appreciate if YOU CAN CONFIRM CLEARLY OVER EMAIL__THE DATE BY WHICH YOU WILL DELIVER THE CHARGER I LIVE IN BANGALORE.
My address is SHYAM MALLER401, Ravi Kiran Apartments4th Main, 15 th CrossOpp Karnataka BankMalleshwaramBANGALORE 560003KARNATAKA STATEINDIA
ALTERNATELY ( since you have been dragging this matter for over a month now) as I have said in my email of 27st Dec-- as below:
If you CANNOT supply the charger-- pl give an attractive discount on an equivalent Watch model
Remember I have already paid USD 169 on the Amazfit X band in 2020-see attached word file-proof of purchase and payment made . Ie NEW WATCH PRICE minus $169
Shyam Maller
From: shyam maller <shyammaller@yahoo.com>
Sent: Wednesday, December 27, 2023 15:26
To: Amazfit Support <support@amazfit.com>; Global <global@amazfit.com>; supportindia <supportindia@amazfit.com>
Subject: AmazfitXCurved SmartWatch Contribution # 14519 PL HELP unable to get a charger for my watch:.Amazfit India has regretted that they cannot supply charger...
Hello Huami Customer Care Chief,
I write with great concern and am absolutely DISSATIFIED about the pathetic responsiveness of AMAZFIT India.
They take a long time to respond/dont respond to emails.Unlike that I got a very good response from support@amazfit.com
It is a SAD situation that a Co like Huami present in 72 countries CANNOT support a customer in TERMS of supply a Magnetic USB Charger. I bought this watch in June 2020 and even after 3 years--the said Charger has NOT been placed on Flipkart/Amazon for the convenience of customers.
In such a case -it is the bounden duty of HUAMI to INTERVENE and advise the India business to supply the same. Regretably--the emails are not being escalated in Amazfit India.
I am therefore seeking redressal from Huami HQ to do the needful
If you CANNOT supply the charger-- pl give an attractive discount on an equivalent Watch model
Remember I have already paid USD 169 on the Amazfit X band in 2020-see attached word file-proof of purchase and payment made
I await your favorable response
Pl see emails sent-attached word files as well ( besides the trailing email)
The INdia office of Amazfit HAS BEEN TERRIBLE-UNRESPONSIVE
I had sent a legal notice to botth their MD at Amazfit India at their HO ( shown in their website) 142/2, Transport Nagar, Agra ,Uttar Pradesh. a copy of legal notice was also sent to Customer Care Head as well-at same address on 14 th February 2024. REGRETABLY, THERE HAS BEEN NO RESPONSE
How do you tolerate such Chinese companies in India-who do not care about After sales service/product support . They did not even have the courtesy of offering an equivalent latest model.
I request the most severe action on Amazfit India. I have all the emails as well as whats app exhanges with the company.And NOW I am seeking the Consumer Forum to DELIVER JUSTICE please
shyam maller
From:
shyammaller@yahoo.com
To:
supportindia
,
Amazfit
,
supportindia@zepp.com
Fri, 29 Dec, 2023 at 3:07 pm
I have already shared it once over email to you
HERE IT IS AGAIN!!-
My MOBILE #
9993050666
Your Whats App Support Team has this # This is also my Whats App .
I would appreciate if YOU CAN CONFIRM CLEARLY OVER EMAIL__THE DATE BY WHICH YOU WILL DELIVER THE CHARGER I LIVE IN BANGALORE.
My address is SHYAM MALLER401, Ravi Kiran Apartments4th Main, 15 th CrossOpp Karnataka BankMalleshwaramBANGALORE 560003KARNATAKA STATEINDIA
ALTERNATELY ( since you have been dragging this matter for over a month now) as I have said in my email of 27st Dec-- as below:
If you CANNOT supply the charger-- pl give an attractive discount on an equivalent Watch model
Remember I have already paid USD 169 on the Amazfit X band in 2020-see attached word file-proof of purchase and payment made . Ie NEW WATCH PRICE minus $169
Shyam Maller
From: shyam maller <shyammaller@yahoo.com>
Sent: Wednesday, December 27, 2023 15:26
To: Amazfit Support <support@amazfit.com>; Global <global@amazfit.com>; supportindia <supportindia@amazfit.com>
Subject: AmazfitXCurved SmartWatch Contribution # 14519 PL HELP unable to get a charger for my watch:.Amazfit India has regretted that they cannot supply charger...
Hello Huami Customer Care Chief,
I write with great concern and am absolutely DISSATIFIED about the pathetic responsiveness of AMAZFIT India.
They take a long time to respond/dont respond to emails.Unlike that I got a very good response from support@amazfit.com
It is a SAD situation that a Co like Huami present in 72 countries CANNOT support a customer in TERMS of supply a Magnetic USB Charger. I bought this watch in June 2020 and even after 3 years--the said Charger has NOT been placed on Flipkart/Amazon for the convenience of customers.
In such a case -it is the bounden duty of HUAMI to INTERVENE and advise the India business to supply the same. Regretably--the emails are not being escalated in Amazfit India.
I am therefore seeking redressal from Huami HQ to do the needful
If you CANNOT supply the charger-- pl give an attractive discount on an equivalent Watch model
Remember I have already paid USD 169 on the Amazfit X band in 2020-see attached word file-proof of purchase and payment made
I await your favorable response
Pl see emails sent-attached word files as well ( besides the trailing email)
