Amount loss to Cancellation of Flight of Spicejet

N

nahas5050

New member
Website Name
www.spicejet.com
Loss Amount
23020
Ratings
4.00 star(s)
Sir,
I have booked 3 air tickets for my wife, daughter and granddaughter from Kochi to Chennai on 4/1/2025 for flight No.SG 2710 as PNR no. as I6FVXB. All passengers were check in the baggage and the boarding Pass was issued to them as seat Nos 20B,19 A and 19 B on 4/1/2025. But after check in the flight was cancelled. The passengers need to reach Chennai by 11 A m to attend a marriage function. My daughter Simna Nahas and granddaughter Eshal Mariyam came from London on 23/12/2024 in Air India direct flight from London to Kochi to attend this function. So Urgently I booked another flight Indigo 6E 705 departure at 11.10 hrs from Kochi and I have spend Rs.31770/- for this journey. So due to the cancellation of the Spicejet flight, I compelled to spend the additional amount for the journey. An amount of Rs.8750 was refunded and credited to my account. So I request you to refund Rs. 23020/- amount which was additionally spent by me due to the cancellation of the flight. I also requested to allow suitable compensation for the inconvenience caused to the passengers in addition to the additional amount spent by me. If you have not paid the additional amount of Rs.23020/- and the compensation for the inconvenience,
 

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Dear @nahas5050 Ji,

We acknowledge your grievance regarding the cancellation of SpiceJet Flight SG 2710 on January 4, 2025, which led to unforeseen expenses and inconvenience for your wife, daughter, and granddaughter. Please go through the key details we mentioned and if found anything need to change, kindly let us know.

Case Key Details:
  • Original Booking: Three tickets on SpiceJet Flight SG 2710 from Kochi to Chennai on January 4, 2025 (PNR: I6FVXB).
  • Flight Cancellation: Post check-in and boarding pass issuance, the flight was canceled.
  • Alternative Arrangement: Booked three tickets on IndiGo Flight 6E 705 departing at 11:10 hrs from Kochi to Chennai, incurring an expense of ₹31,770.
  • Refund Received: ₹8,750 credited to your account from SpiceJet.
  • Additional Expense: ₹23,020 borne due to the flight cancellation.
Recommended Actions before filing case in the Consumer Forum:
  1. Review SpiceJet's Compensation Policy:
    • Review their policies on cancellations and refunds. It's essential to understand the compensation framework they offer in such scenarios.
  2. Submit a Formal Compensation Request to SpiceJet:
    • Draft a detailed letter to SpiceJet's customer service, highlighting:
      • The inconvenience caused by the abrupt cancellation.
      • The additional financial burden of ₹23,020 incurred for alternative travel.
      • A request for reimbursement of the additional expenses and compensation for the inconvenience faced.
  3. Escalate to the Directorate General of Civil Aviation (DGCA):
    • If SpiceJet's response is unsatisfactory or delayed, escalate the matter to the DGCA. They address passenger grievances related to flight cancellations and associated compensations.
  4. Approach the Consumer Disputes Redressal Commission:
    • Should the issue remain unresolved, consider filing a complaint with at your nearest Consumer Disputes Redressal Commission.
Additional Considerations:
  • Document Everything: Maintain records of all communications, receipts, and related documents.
We empathize with the challenges you've faced due to this unforeseen flight cancellation and are committed to assisting you in seeking appropriate redressal. For any legal assistance, feel free to contact us.

Thanks
 
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