I purchased the ASUS ROG 8 Pro from ASUS E Store and it was delivered to me on 12/04/2025. However, on the ASUS warranty website, the warranty is shown as having started on 19/03/2025. How is this possible? SOMEONE IS USED BEFORE ME THIS DEVICE. Once a device is first turned on and connected to the internet, the warranty registration starts automatically. But in the case of the my newly purchased ASUS ROG 8 Pro, the warranty started even before the device was turned on. I mailed this enataire issue to online_india@asus.com since from 12/4/2025 but they are not currect response.i want refund.
Before proceeding further, we recommend that you first send an email to the customer care department of the ASUS, clearly outlining your concerns about the warranty status and date. This step not only gives the ASUS company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
In such a situation, we suggest that you proceed by sending a legal notice to the Chairman and Managing Director (CMD) of the ASUS INDIA, formally requesting the details about the warranty. Kindly allow them a 15-day period to respond to the notice.
If you do not receive any response within this timeframe, please revert to us. We will then guide you through the process of filing a case in the Consumer Forum.
Please let us know if you need assistance in drafting the legal notice or have any further questions.
