Neha the explorer
New member
- Seller Name
- Flipkart
- Company Name
- Bata
- Product Name
- Bata
- Loss Amount
- 418
- Ratings
I had ordered a pair of shoes from Flipkart, but unfortunately there was a size issue.I raised a return request through the normal return process as I always do.However, when the delivery executive came to pick up the product,he refused to accept it,saying that the tag was missing.
It has already been a week and this is now the 3rd time the pickup has failed,simply because the delivery executive is refusing to take the product.I fail to understand how this can be considered the customer’s fault.
This was not an open-box delivery where I could have checked the product and immediately returned it at the time of delivery.I received the product through the standard delivery process.
Moreover,the delivery executive made a very serious statement that these are not genuine Bata shoes and that the product is fake.This is extremely concerning and needs to be investigated.
Why is the customer being made to suffer for something that is not the customer’s fault? The product was delivered to me in this condition, and now I am being denied a return because of a missing tag.
I request Flipkart to investigate this matter properly,arrange the pickup without any further delay and process my refund.This is the third failed pickup and I should not have to keep facing the same issue because your delivery executive is refusing to accept the product.
Please provide a proper resolution at the earliest.
Order Order #OD338375736219119100
It has already been a week and this is now the 3rd time the pickup has failed,simply because the delivery executive is refusing to take the product.I fail to understand how this can be considered the customer’s fault.
This was not an open-box delivery where I could have checked the product and immediately returned it at the time of delivery.I received the product through the standard delivery process.
Moreover,the delivery executive made a very serious statement that these are not genuine Bata shoes and that the product is fake.This is extremely concerning and needs to be investigated.
Why is the customer being made to suffer for something that is not the customer’s fault? The product was delivered to me in this condition, and now I am being denied a return because of a missing tag.
I request Flipkart to investigate this matter properly,arrange the pickup without any further delay and process my refund.This is the third failed pickup and I should not have to keep facing the same issue because your delivery executive is refusing to accept the product.
Please provide a proper resolution at the earliest.
Order Order #OD338375736219119100
