Hello
@yash
I'm sorry to hear about your experience with Blinkit regarding your Harpic order. Based on your statement, it appears that you encountered with wrong product delivered and difficulties with refund, leading to significant distress.
Important steps before filing case in the Consumer Forum
1. Document All Evidence
- Order Details: Keep records of your order confirmation and payment receipts.
- Communication Records: Save all emails, messages, and chat logs with BlinkIT's customer service.
NOTE: If you have not send any email to BlinkIT customer care, we suggest you to first send an email on
info@blinkit.com
If you have already followed the above initial steps and the
BlinkIT response is unsatisfactory, you can follow the next steps.
- File a Complaint with the Consumer Forum:
View Similar Case:
Case Highlights
Maharashtra - DCF, South Mumbai -
GROFERS INDIA PVT LTD (BLINKIT) V/S KALPANA SHANTILAL SHAH
KalpanaShantilal Shah,
Address: 9 BansdawalaBldg,
1st floor,3™® Marine St.,Dhobitalao,
Mumbai 400002
Address: 1° floor, Room No. 23,42
Rassiwala Building, 27d Marine street,
Dhobitalao, Mumbai-400002
Complainant.
v/s
Grofers India Pvt. Ltd. (blinkit)
Krsilon House, 4th floor, Saki Vihar Rd.,
Off, KrishanlalMarwah Marg,
Complex, Andheri (E),
Mumbai 400072
...Opposite Party.
1) The Opposite party is widely known and trusted brand in terms of groceries delivery. The complainant placed the order for delivery of groceries to the opposite party on 25th January 2020 which was delivered on 28th January 2020, at the address mentioned at the time of placing the order. The complainant had placed an order for the home delivery of goods through the online portal of the Opposite Party.
2) After receiving the ordered goods, the Complainant while verifying the delivery of goods, he came to know that (item no.3) from the ordered goods, one item namely "tarboojmagajwas missing. Whereas the items ordered were mentioned in the invoice and payment for the same was also made when the order was delivered.
3) The Complainant immediately called the delivery boy and informed him that one item was missing. The delivery boy told the Complainant that he will inform the manager. Thereafter, the Complainant did not receive any response from neither the delivery boy nor the manager.
FINAL ORDER
1. The Consumer Case No.35/2022is hereby partly allowed.
2. It is declared that the Opposite Party have given deficiency in service and used unfair trade practices to the Complainant.
3. The Opposite Party is directed to refund the amount of Rs.31/- with 9% interest to the Complainant from the date of 28/01/2020 till realization of entire amount.
4. The Opposite Party is directed to pay compensation for mental agony of Rs.5,000/- (Rupees five Thousand only) and also directed to pay litigation costs of Rs.3,000/- (Rupees three Thousand only) to the Complainant.
Consumer Court Case against GROFERS INDIA PVT LTD (BLINKIT) V/S KALPANA SHANTILAL SHAH - Consumer Court Case against - GROFERS INDIA PVT LTD (BLINKIT)
www.consumercourt.in
By following these steps, you can seek appropriate redressal for the issues faced with
Blinkit. If you need assistance drafting communications or require further guidance, feel free to ask.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
