Hello
@bornforseain1984
We carefully reviewed your complaint regarding the Spain visa appointment booked through
BLS International and prepared this short summary to make sure we understood your issue correctly.
As per your complaint, you contacted
BLS International for a Spain visa appointment and completed the payment process in good faith. However, due to an error from the telecaller’s side, the appointment was booked for the wrong date. When you immediately requested correction of the appointment date, you were informed that the date could not be modified and that you would need to cancel the existing booking and apply again. You were also assured that since the mistake occurred from their side, the full refund amount would be processed within 20 working days after sending the required email request.
Despite following the instructions and repeatedly contacting customer support regarding the refund, you allegedly faced continuous delays, avoidance, and lack of proper response from the company. We understand how frustrating such situations can be, especially when consumers rely on these services for important travel and visa-related plans.
We are outlining the
first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the
BLS International customer care via email
info@blsinternational.com and if you have not received any response, kindly share the relevant details with us so that we may guide you further.
Offline-Mode
You can also send your feedback via registered post at
BLS International Head Office
BLS INTERNATIONAL SERVICES LIMITED
912, Indra Prakash Building, 21, Barakhamba Road,
New Delhi – 110001 (India)
View Sample Notice: Notice to CMD of the Company
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
This step not only gives the
BLS International a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Best regards,
Thanks
