Body craft Hennur damaged the skin

[asma]

Dealer Name

Body craft clinic

Company Name

Body craft clinic

Product Name

Hydra facial

Customer Care Number

+91 8147141074

Loss Amount

11798

Ratings

1.00 star(s)

Opposite Party Address

Aashirwad colony Bangalore 560043

Have taken hydra facial from Body craft clinic under buy 2 get 2 service paying 11.798 including taxes in June 24 later i had skin allegery very badly coz of vitamin C which happened due lack of their negligence they didn't do the patch test.
It's been almost 10 months they haven't refund nor provided any solution. Many times have asked atleast balance amount transferred to saloon voucher which can be utilised. No proper response no calls answers no messages reply also

 

[TeamMember]

Have you send any written complaint just after the you found the skin allergy to the Body craft clinic??

 

[asma]

Yes I did and have all chat conversation too

 

[asma]

Yes, I did, and I’ve also attached a screenshot.

 

[asma]

?????

 

[TeamMember]

Hello @asma

I'm sorry to hear about your experience with Bodycraft Clinic at Hennur, Bengaluru. It's concerning that after undergoing a hydra facial in June 2024, you developed a severe skin allergy due to the use of Vitamin C without a prior patch test. Despite your efforts over the past 10 months, including providing chat records and screenshots, you've not received a refund or even a salon voucher, and the clinic has been unresponsive to your communications.

Recommended Steps for Resolution​

1. Send a Formal Legal Notice​

Draft a legal notice detailing:

• The treatment received and the subsequent skin reaction.
• The clinic's negligence in not conducting a patch test.
• Your attempts to seek redressal and the lack of response.
• Your demand for a full refund or appropriate compensation.

Send this notice via registered post to Bodycraft Clinic's official address and retain the acknowledgment receipt.

2. File a Complaint with the Consumer Forum:

• If there's no satisfactory response, lodge a complaint with the appropriate Consumer Disputes Redressal Commission.
• You can file the complaint online via the e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India claiming:
  • Refund Amount - ₹ 11798/-.
  • Compensation for mental agony and financial loss - ₹ 200000/-.
  • Litigation charges - ₹ 25000/-

3. Seek Medical Evaluation​

Consult a certified dermatologist to:

• Assess the extent of the skin damage.
• Obtain a medical report linking the reaction to the treatment received.

This documentation will strengthen your case by providing professional validation of the harm caused.

4. Required Documents:

• Treatment invoice and payment proof.
• Medical records or prescriptions related to the allergic reaction.
• All correspondence with the clinic (emails, chat logs, etc.).
• Photographs of the skin reaction, if available.
• The legal notice and postal acknowledgment.

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Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.

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Note:
We can assist in:

• Drafting professional legal notices.
• Filing consumer complaints for deficiency in service.

Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team

 

[asma]

Need your team's help to draft the legal notice.

 

[admin]

Need your team's help to draft the legal notice.

You may contact on 7982270319 (12:30 P:M to 5:00 P:M)

Thanks