Rakesh Sundriyal
New member
- Seller Name
- Flipkart
- Company Name
- Kenstar
- Product Name
- Ceiling FAN
- Website Name
- https://www.flipkart.com
- Customer Care Number
- 044456174700
- Loss Amount
- 2000
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited,
Buildings Alyssa, Begonia &
Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103,
Karnataka, India
CIN : U51109KA2012PTC066107
Telephone: 044-45614700 / 044-67415800
1. I have purchased a Ceiling FAN of Kenstar on 16.04.2026 from Flipkart (copy attached). It is not working properly since the last 23 days I have made a complaint through customer care vide complaint no. 4038535 and claim ID is 98786693435.
After complaint I had visited the authorized service centre SAP Enterprises in Harsh Vihar Delhi-110093. Mr. Harinder, representative of SAP Enterprises, suggested to me that you have to make a video of your fan when it is not working properly and send it to me with a copy of the bill and a photo of SN. No. of FAN. After that my fan is working properly on that day.
From Yesterday It is automatically start giving problem then I made video and send to SAP Enterprises representative, he told me your complaint has been expired you need to make fresh complaint of your fan.
After that today I made a complaint to kenstar customer care, the customer executive (Ms. Muskan) told me your previous complaint will be cancelled within 24 hr. She suggested to me after cancellation of the previous complaint you have to make another complaint.
2. On 21.07.2026 (Tuesday) I got the following whatsapp message from Flipkart:
Check Return Update: Kenstar...
Return request for your product has been accepted
Initially delivered item will be picked and the replacement item handed over to you by Thursday, Jul 23, 2026
For a smooth pickup, please ensure the item is in the condition it was delivered, which includes:
- The original packaging
- Accessories and tags applicable
Note: For electronic items, factory reset the device, erase all data, and remove storage cards, if applicable, before handing over the old product
3. On 23.07.2026 (Thursday) I got a text message from E Kart:
(a) Out for Delivery (Replacement): Kenstar White Snow breeze {... with tracking ID FMPP4160587019 from flipkart.com will be delivered on successful pickup verification, today by an EKART Wish Master (call 07940117777, PIN 192). Keep the product ready with all accessories and tags for verification.
(b) On 23.07.2026 (Thursday) I got another whatsapp message from Flipkart:
See Order Delay Update: Kenstar Snow breeze wi...
Sorry your order has been delayed due to an unexpected issue.
Your order is important and we're tracking it closely to ensure it reaches you by Jul 24, 2026. Thanks for your patience.
4. On 24.07.2026 when I checked the status of my complaint it showed Return Cancelled on 23.07.2026 at 9.30 pm without specifying any reason.
5. On 24.07.2026 when I contacted customer care no. provided in the bill they told me your complaint was cancelled by Flipkart.
6. On 24.07.2026 when I contacted customer care no. of flipkart they raised another complaint and told me our team will contact you till 27.07.2026. [Incident:IN26072409272706294099].
Kindly look into this matter on priority and take necessary action to resolve this issue as early as possible. Either give my product a refund or a replacement whichever is earlier.
Encl: Copy to Invoice, Product serial no. image and problem video.
Latest update:
I want to when my replacement will be completed. Three times my cancellation was cancelled by flipkart. On 23.07.2026, 25.07.2026, 30.07.2026 without any intimation to me. Two times I got a message out for delivery but at the end of the my return by cancelled by flipkart.Today I called before my replacement cancellation your grievance cell customer support representative was saying your order will be delivered on 31.07.2026.Please necessary action in regards on urgent basis on the employees whose are responsible for this inconvenience caused.Rakesh SundriyalMon. 7827026902, 9911420506.
Rakesh Sundriyal
House No. 618, Gali No. 26,
B-2 Block, Harsh Vihar,
Delhi- 110093
Registered Mob: 7827026902
Mob: 9911420506
After complaint I had visited the authorized service centre SAP Enterprises in Harsh Vihar Delhi-110093. Mr. Harinder, representative of SAP Enterprises, suggested to me that you have to make a video of your fan when it is not working properly and send it to me with a copy of the bill and a photo of SN. No. of FAN. After that my fan is working properly on that day.
From Yesterday It is automatically start giving problem then I made video and send to SAP Enterprises representative, he told me your complaint has been expired you need to make fresh complaint of your fan.
After that today I made a complaint to kenstar customer care, the customer executive (Ms. Muskan) told me your previous complaint will be cancelled within 24 hr. She suggested to me after cancellation of the previous complaint you have to make another complaint.
2. On 21.07.2026 (Tuesday) I got the following whatsapp message from Flipkart:
Check Return Update: Kenstar...
Return request for your product has been accepted
Initially delivered item will be picked and the replacement item handed over to you by Thursday, Jul 23, 2026
For a smooth pickup, please ensure the item is in the condition it was delivered, which includes:
- The original packaging
- Accessories and tags applicable
Note: For electronic items, factory reset the device, erase all data, and remove storage cards, if applicable, before handing over the old product
3. On 23.07.2026 (Thursday) I got a text message from E Kart:
(a) Out for Delivery (Replacement): Kenstar White Snow breeze {... with tracking ID FMPP4160587019 from flipkart.com will be delivered on successful pickup verification, today by an EKART Wish Master (call 07940117777, PIN 192). Keep the product ready with all accessories and tags for verification.
(b) On 23.07.2026 (Thursday) I got another whatsapp message from Flipkart:
See Order Delay Update: Kenstar Snow breeze wi...
Sorry your order has been delayed due to an unexpected issue.
Your order is important and we're tracking it closely to ensure it reaches you by Jul 24, 2026. Thanks for your patience.
4. On 24.07.2026 when I checked the status of my complaint it showed Return Cancelled on 23.07.2026 at 9.30 pm without specifying any reason.
5. On 24.07.2026 when I contacted customer care no. provided in the bill they told me your complaint was cancelled by Flipkart.
6. On 24.07.2026 when I contacted customer care no. of flipkart they raised another complaint and told me our team will contact you till 27.07.2026. [Incident:IN26072409272706294099].
Kindly look into this matter on priority and take necessary action to resolve this issue as early as possible. Either give my product a refund or a replacement whichever is earlier.
Encl: Copy to Invoice, Product serial no. image and problem video.
Latest update:
I want to when my replacement will be completed. Three times my cancellation was cancelled by flipkart. On 23.07.2026, 25.07.2026, 30.07.2026 without any intimation to me. Two times I got a message out for delivery but at the end of the my return by cancelled by flipkart.Today I called before my replacement cancellation your grievance cell customer support representative was saying your order will be delivered on 31.07.2026.Please necessary action in regards on urgent basis on the employees whose are responsible for this inconvenience caused.Rakesh SundriyalMon. 7827026902, 9911420506.
Rakesh Sundriyal
House No. 618, Gali No. 26,
B-2 Block, Harsh Vihar,
Delhi- 110093
Registered Mob: 7827026902
Mob: 9911420506
