JAGMAL SINGH
New member
- Dealer Name
- CHROMA Yamuna Nagar
- Company Name
- CHROMA
- Product Name
- Croma AV5114 25 Litres 5 Star Vertical Storage Geyser with LED Display (White)
- Customer Care Number
- 7065215462
- Loss Amount
- 10708
- Ratings
- Opposite Party Address
- Croma - Gobindpuri Road, Building No 208, Professor Colony, Yamuna Nagar - 135001,
Respected Sir/Mam,
My name is JAGMAL SINGH. My contact number is 9255050248. I have Purchased a Geyser from CHROMA Yamuna Nagar on date 05-11-2025. There was a salesperson named Ram Avtar who give us advise to purchase this Chrome brand Geyser for better service. After payment success they delayed 5 to 6 days for installation. Then Geyser stopped working after one hour of installation. I have tried raised a complaint by customer support service but there is no option to connect. I have taken Salesperson phone number, so I called him 100 times in 3 days nut he did not answer the call. after that I have visited to the showroom of Chroma brand where I have purchased this Geyser and registered my complaint. service person had come after 3 days he told me that geyser motherboard is faulty it will change in 1-2 days. but after 10 to 15 days faulty motherboard did not replace. In this time period I have visited 3 to 4 times for repair or replacement of my Geyser, but the showroom customer care told me that "they booked a wrong complaint against my Geyser and now they had replaced a new complaint of part replacement" and give me a deadline time period of Friday 12-12-2025 for replacement or repair my Geyser. So, I have contact again on the deadline date 12-12-2025 for resolve my issue now again they are making a new story that a faulty part is received against my faulty motherboard please wait for next resolution.
When I say I will go to the consumer court the service support madam inside Chroma showroom told me that you can go there and raise a complaint.
At this time, A complete month have been spent I had suffered mentally and physically both enough. Now I do not want to wait for repair anymore. I want my money back or a new replacement for Geyser.
Please help me.
My name is JAGMAL SINGH. My contact number is 9255050248. I have Purchased a Geyser from CHROMA Yamuna Nagar on date 05-11-2025. There was a salesperson named Ram Avtar who give us advise to purchase this Chrome brand Geyser for better service. After payment success they delayed 5 to 6 days for installation. Then Geyser stopped working after one hour of installation. I have tried raised a complaint by customer support service but there is no option to connect. I have taken Salesperson phone number, so I called him 100 times in 3 days nut he did not answer the call. after that I have visited to the showroom of Chroma brand where I have purchased this Geyser and registered my complaint. service person had come after 3 days he told me that geyser motherboard is faulty it will change in 1-2 days. but after 10 to 15 days faulty motherboard did not replace. In this time period I have visited 3 to 4 times for repair or replacement of my Geyser, but the showroom customer care told me that "they booked a wrong complaint against my Geyser and now they had replaced a new complaint of part replacement" and give me a deadline time period of Friday 12-12-2025 for replacement or repair my Geyser. So, I have contact again on the deadline date 12-12-2025 for resolve my issue now again they are making a new story that a faulty part is received against my faulty motherboard please wait for next resolution.
When I say I will go to the consumer court the service support madam inside Chroma showroom told me that you can go there and raise a complaint.
At this time, A complete month have been spent I had suffered mentally and physically both enough. Now I do not want to wait for repair anymore. I want my money back or a new replacement for Geyser.
Please help me.
