CNG Gas Kit 1 year olders

Sudhirsathe0

New member
Model
XL6
Dealer Name
Kothari Autowheels
Company Name
Maruti Nexa
Customer Care Number
08062511933
Loss Amount
0
Ratings
1.00 star(s)
Opposite Party Address
Sapphire Plaza, New Airport Road Sakore nagar Vimanagar, Pune 14
I have purchased a vehicle XL6 from Nexa Pune in July2024 under corporate scheme. Recently when I went to fill CNG, the pump person told me that my card (CNG tank retest validity is over), and I have to do a retest. I inquired more about this and I came to know that the cylinder test is valid for 3 years, and for my car it was only 3 will be completed in July26. on more investigation I came to know that the test was done in May23, hence my validity got over in May26. however this was never informed to me while purchasing the car.

Well, no I reached out to Nexa showroom people and they assured me that they will get the rested done for me, but now I am calling them but in vain. multiple calls, still they are not responding in time and once the Sr Manager answered my call and he apologized and stated that he will arrange a pick up of my car. However, later when I am calling him he is not answering the call

My trust in Nexa Maruti is shaking now.
 
Hello @Sudhirsathe0

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Maruti Suzuki via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to customer.care@maruti.co.in outlining your issue, including vehicle details and request to repair within 7 days.

This step not only gives the company a chance to address the issue but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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