Complaint against AJIO – Repeated Delay in Delivery and Lack of Responsibility

Charu Gupta

Charu Gupta

New member
Seller Name
AJIO (Reliance Retail Limited)
Company Name
Ajio
Product Name
Fossil Men Machine Water - Resistant Chronograph Watch - FS6096
Website Name
https://www.ajio.com/?utm_source=icubes&utm_medium=affiliate&utm_campaign=465&utm_term=&clickid=68dfc6ed2c0a5b0001af86c2&pid=12&offer_id=2&attribution_window=1D&return_cancellation_window=45D
Customer Care Number
18008899991
Loss Amount
12973
Ratings
1.00 star(s)
I had placed an order on AJIO (order number - FN5900704664, date of order - 21st sept, 2025, and item details - fossil watch). Since then, the delivery date has been changed multiple times without any valid reason. Despite repeated follow-ups, no one from AJIO has taken responsibility or given a clear resolution.

The constant rescheduling has caused inconvenience and loss of trust in the service. This is a clear case of deficiency in service and unfair trade practice, as I was assured delivery within a specific time frame at the time of purchase.

Relief Sought:

Immediate delivery of my order OR prompt refund.
 
Hello @Charu Gupta

Delivery delays can occasionally happen due to circumstances beyond the control of the delivery personnel or the service provider. This is quite common in many cases:
  • Food deliveries may sometimes be delayed slightly but are usually delivered within a reasonable time.
  • E-commerce purchases may arrive 2–3 days later than the expected date, especially due to logistics issues, weather conditions, or high order volumes.
Such short delays are generally considered acceptable and fall within a reasonable time frame. However, if there is an unreasonable delay, or if the product or service is not delivered at all, you have every right to take action.

Thanks
 
This show Delivery date 12th December but now show 15th December. I want this product today means 13th December otherwise cancel this Delivery and one thing again we are not order anything in this Ajio app. Ajio app not have time sense..
 
Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Return and refund from Ajio'

Hello @Sushma k acharya

I'm sorry to hear about the difficulties you've faced with your return and refund process on AJIO. Based on your experience and AJIO's stated policies, here's a comprehensive guide to help you navigate the situation and seek resolution:

📝 Summary of Your Experience​

  • Order ID: FN2052606389
  • Return IDs: RT175788453, RT179847496
  • Complaint IDs: COM00089728754, COM00089124686, COM00088241543, COM00087803434
  • Issue: Despite initiating a return on March 2, 2025, for two dresses due to poor quality, the pickup...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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