Complaint Against Ajio for Wrong Order Delivery and Non-Response

[sakshi Gupta]

Seller Name

Ajio

Company Name

Ajio

Product Name

SVARAA

Website Name

Ajio

Loss Amount

2940

Ratings

1.00 star(s)

Dear Sir/Madam,

I am writing to file a complaint against Ajio, a leading e-commerce platform, for delivering a wrong order and failing to respond to my repeated emails and complaints.

Details of the Order:
- Order Number: FN5446607880
- Date of Order: 12 May' 25
- Product Ordered: SVARAA
- Product Delivered: GOSRIKI

Despite multiple emails and complaints, Ajio has failed to respond or take any action to resolve this issue. I request the consumer court to take necessary action against Ajio for their negligence and deficiency in service.

I have attached copies of my emails and order details for your reference.

Thank you for your attention to this matter.

Sincerely,
Sakshi Gupta

 

[TeamMember]

Hello @sakshi Gupta

Thank you for reaching out. We noticed that you are facing the similar problem with Ajio that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Thread 'Return and refund from Ajio'

6 May 2025

Hi Team,

I had ordered two dresses on the AJIO app, which were delivered on 2nd March. Due to the poor quality of the material, I initiated a return on the same day.

However, the return process has been extremely frustrating. Despite my timely initiation, the delivery team never contacted me for pickup. On 3rd March, the return status was marked as “Return cancelled due to operational issues”, yet, at the same time, it also showed “Return pickup by 11th March” — which is contradictory.

I waited until 11th March, but there was no communication from AJIO or...

• Sushma k acharya
• ajio
• Replies: 10
• Forum: Online Shopping

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks

 

[vanita]

I ordered on ajio on 9th dec25 of 2 dresses and today I have received call from ajio team dt. 11.12.25 on 12.05 I have recorded calls of them they said your order is cancelled due to system issues if you have reorder then pls. Pay again your first order payment of rs. 1300 then your order will be confirmed and received your payment immediately... Contact no is 82820832629 for repayment and first time order will gave you discount of rs.99 so you pay only 1200.1 the i will pay of Rs.1200.01 but she said again you have to pay rs.1200.1 because you pay of rs.1200.01 so our system is not taking this mistake so you pay again same amount that i told you then all payment will be received on your account immediately.... then she said wait i will call forwarding to our team then she is understanding to you....then she is messaging me on wapp ki aapko or 3999 ka payment krna pdega then all money will come to your account immediately but still no payment received and vo bolne lgi ki aapka order hold pe he or hold pe hi rahega jb tk aap payment nhi kroge to mene bola mera pura account khali ho gya he only 400 bcha he to me abhi nhk kr skti to unhone mere sath arguments kiya bola nhi denge aapka paise or na order release krenge jb tk aap payment nhi kroge. or muze ek hi mob no se bola gya he ye sb 82820832629.... request you all of my friends who is reading this my feedback of ajio ....much fraud are doing in this ajio site..

 

[vanita]

I lost my money...pls. request you don't order like this and don't make any payment ....see attached screenshot

 

[vanita]

Team ajio why this happened....and my money Is not come back

 

[vanita]

If you have any solution, please take action on this.

Will you transfer this money to me or not?