Sayali Shirsat
New member
- Loss Amount
- 500
- Ratings
RESPECTFULLY SUBMITTED:
I am a consumer/customer of Bharti Airtel Limited and had opted for Airtel IPTV service at my residential premises at Sanpada, Navi mumbai.
I made an advance payment of ₹ 500 to Airtel on 3rd Sep 2026 towards the IPTV service/installation. The payment was made through UPI, and the transaction/payment reference is GUK8F06980.
After making the required advance payment, I expected Airtel to arrange the IPTV installation and assign an authorised engineer/technician to complete the installation.
However, despite the passage of more than 72 hours, Airtel has failed to assign an engineer or complete the IPTV installation.
I have repeatedly contacted Airtel customer care and raised multiple complaints/service requests regarding the non-assignment of an engineer and non-installation of the IPTV service. The relevant complaint/service request numbers are:
Despite repeated follow-ups, Airtel has failed to provide a satisfactory resolution. I have been repeatedly assured that an engineer would be assigned, but no effective action has been taken.
Airtel has already accepted my advance payment, but has failed to provide the corresponding service within a reasonable period. I have therefore been deprived of the benefit of the service for which I have already paid.
The repeated follow-ups have caused me considerable inconvenience, loss of time, frustration and mental harassment. I have made several attempts to resolve the matter through Airtel's customer-care/support channels, but the issue remains unresolved.
I am a consumer/customer of Bharti Airtel Limited and had opted for Airtel IPTV service at my residential premises at Sanpada, Navi mumbai.
I made an advance payment of ₹ 500 to Airtel on 3rd Sep 2026 towards the IPTV service/installation. The payment was made through UPI, and the transaction/payment reference is GUK8F06980.
After making the required advance payment, I expected Airtel to arrange the IPTV installation and assign an authorised engineer/technician to complete the installation.
However, despite the passage of more than 72 hours, Airtel has failed to assign an engineer or complete the IPTV installation.
I have repeatedly contacted Airtel customer care and raised multiple complaints/service requests regarding the non-assignment of an engineer and non-installation of the IPTV service. The relevant complaint/service request numbers are:
Despite repeated follow-ups, Airtel has failed to provide a satisfactory resolution. I have been repeatedly assured that an engineer would be assigned, but no effective action has been taken.
Airtel has already accepted my advance payment, but has failed to provide the corresponding service within a reasonable period. I have therefore been deprived of the benefit of the service for which I have already paid.
The repeated follow-ups have caused me considerable inconvenience, loss of time, frustration and mental harassment. I have made several attempts to resolve the matter through Airtel's customer-care/support channels, but the issue remains unresolved.