Complaint against bodycraft saloon Koramangala for causing 2nd degree burns from laser

T

Tabassum Fathima

New member
Dealer Name
Bodycraft saloon
Company Name
Body craft saloon
Product Name
Laser hair removal
Loss Amount
22000
Ratings
1.00 star(s)
I had consulted for face laser hair removal in the month of Dec 2024. I specifically mentioned that I had suffered laser burns from a different saloon and would want only 1 aesthetician to do the procedure and I also was very specific about my sensitive skin. The first 2 sessions were good however the 3rd session was done by a different aesthetician. I trusted the saloon as they have trained aesthetician however the lady ended up burning my neck and my chin which caused second degree burns. I did not realise this in the saloon that my condition was worse. After the session I was waiting for half an hour to consult their in house doctor as I was feeling discomfort, my neck and face was burning after 40 mins or so I was able to meet the doctor who prescribed a steroid cream for the burns. After reaching home I called the saloon there was no response I called them again and again in the evening the doctor responded and sent a prescription. However the damage was already done the doctor was inadequate to answer any of my concerns. The lady ignored my messages I was only concerned about my skin so I consulted my personal dermatologist who treated me for the burns. I had opted for EMI as I was not ready to pay the full amount in 1 short since I wanted to give it a short. I called the saloon several times for a week was unable to reach out to them however the very next week I contacted them and ask to cancel my membership for which they mentioned that they will let the management know. I did not want to take any strict action as I was considerate about the aesthetician job. However the saloon failed to cancel my membership, I have a very busy schedule due to my work and I'm did not check my statement however I recieved a message regarding my payment for the EMI. I was stunned for a while as I asked them to cancel and they promise that they will do it but they did not I contacted the saloon again this time I was very anger. The person I spoke to mentioned that I will recieve a call from an CRM. I spoke to the CRM the same day who mentioned that they will resolve the issue and refund the amount for previous month. Note: I did not avail the services but I was paying for it, The rep mentioned they will give me a call back after 24 hours however they failed to do so, I called the person the next day and my calls were ignored, I would like to make an appeal that bodycraft is a saloon who makes money based on customers vulnerability they do not care about their clients well fare, they just want to upsell their packages. I hope I get justice I have also posted a review on their website for reference, I will also be attaching snips of the burns along with the medication which I was prescribed which have also caused post steroid acne. I hope I get justice for what I have suffered. I have also attached medical document from my doctor.
 

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Hello @Tabassum Fathima

I'm sorry to hear about your experience at Bodycraft Salon in Koramangala. Suffering second-degree burns from a laser treatment is a serious matter, and it's crucial to take appropriate steps to address this issue.


📝 Summary of the Incident​

  • Clinic: Bodycraft Salon, Koramangala, Bengaluru
  • Procedure: Laser hair reduction
  • Date of Incident: October 15, 2024
  • Issue: Suffered burns on the elbow during the procedure. Despite expressing discomfort, the technician insisted the pain was "natural" and continued the treatment, resulting in additional burns. Post-treatment, a steroid cream was recommended, which was later advised against by other medical professionals.

✅ Recommended Actions​


1. Send a Formal Legal Notice​

Draft a legal notice detailing:
  • The treatment received and the subsequent skin reaction.
  • The clinic's negligence in not conducting a patch test.
  • Your attempts to seek redressal and the lack of response.
  • Your demand for a full refund or appropriate compensation.
Send this notice via registered post to Bodycraft Clinic's official address and retain the acknowledgment receipt.

2. File a Complaint with the Consumer Forum:
Consult a certified dermatologist to:
  • Assess the extent of the skin damage.
  • Obtain a medical report linking the reaction to the treatment received.
This documentation will strengthen your case by providing professional validation of the harm caused.

4. Required Documents:
  • Treatment invoice and payment proof.
  • Medical records or prescriptions related to the allergic reaction.
  • All correspondence with the clinic (emails, chat logs, etc.).
  • Photographs of the skin reaction, if available.
  • The legal notice and postal acknowledgment.



Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...


Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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