Complaint Against Club Exotica Luxury Vacations – Refund & Misleading Membership Benefits

[NikhilNama]

Hotel Name

Club Exotica

Company Name

Club Exotica

Website Name

https://www.clubexotica.in/

Customer Care Number

090816 99211

Loss Amount

65000

Ratings

1.00 star(s)

Opposite Party Address

Jodhpur

I want to file a complaint against Club Exotica Luxury Vacations Pvt Ltd for misleading membership commitments, deficiency in service, and refund refusal.

I purchased a membership from Club Exotica and paid ₹65,000 based on promises made by their sales team. At the time of purchase, I was informed that my membership includes Breakfast + Dinner and that domestic hotel bookings require only 7 days advance planning, while international bookings require one month advance planning.

However, when I tried to book a domestic stay in Jaipur, I submitted my travel request around 30 days in advance, but proper support and committed services were not provided.

Further, my membership document clearly mentions “Breakfast + Dinner,” but during booking, I was informed that only breakfast is included. This is contradictory to the commitments made at the time of membership sale.

I was also informed by the manager on call that they would recheck and provide an alternate property, but no proper response or satisfactory resolution was provided.

Due to misleading information, false commitments, and poor service, I requested cancellation of membership and refund, but the matter has not been resolved.

I request appropriate action against the company and assistance in getting a refund of my membership amount of ₹65,000 along with compensation for harassment and inconvenience caused.

Company Details:
Club Exotica Luxury Vacations Pvt Ltd
Membership ID: CELAHM9235113
Member Name: Gunjan Nama

 

[TeamMember]

Hello @NikhilNama

We carefully reviewed your complaint regarding the membership purchased from Club Exotica Luxury Vacations and prepared this short summary to ensure we understood your concerns correctly.

As per your complaint, you purchased a holiday membership from Club Exotica Luxury Vacations after their sales team assured you of several benefits, including Breakfast + Dinner, easy domestic hotel bookings with short advance planning, and better travel support. Based on these commitments, you paid ₹65,000 for the membership in good faith.

However, when you later tried to book a stay in Jaipur well in advance, you allegedly did not receive the promised support or satisfactory booking assistance. You also found that the actual benefits being offered during booking were different from what was promised at the time of sale, especially regarding meal inclusions. Despite assurances from company representatives about checking alternate options and resolving the matter, you did not receive a proper response or satisfactory resolution.

Due to these issues, including alleged misleading promises, deficiency in service, and refund-related difficulties, you requested cancellation of the membership and refund of the amount paid. We understand how disappointing and stressful such situations can be when consumers invest their hard-earned money expecting reliable holiday services.

---

We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted the Club Exotica Luxury Vacations customer care via email (info@clubexotica.in) and if you have not received any response, kindly share the relevant details with us so that we may guide you further.

Online
We recommend that you first Send a detailed email to info@clubexotica.in outlining your issue, including membership details and any previous correspondence and request to cancel the membership and process the Refund + Compensation.


Offline-Mode
You can also send your feedback via registered post at Club Exotica Luxury Vacations Head Office

Club Exotica Luxury Vacations PVT.ltd.
Maradia Plaza ,
A-710/11 , Nr. Associated petrolpump , C G road ,
Ahemdabad-380009

View Sample Notice: Notice to CMD of the Company

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

This step not only gives the Club Exotica Luxury Vacation a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks