Complaint Against Domino’s Pizza – Poor Service & Arrogant Staff

S

Subhajitpaul

New member
Seller Name
Domino's Pizza
Company Name
Domino's Pizza
Product Name
Meal box
Website Name
Domino's official App
Customer Care Number
1800-208-1234
Loss Amount
348
Ratings
1.00 star(s)
Opposite Party Address
Ground & 1st Floor 5 Ekdalia Road, Gariahat Rd, near Ekdalia, Evergreen Club, Kolkata, West Bengal 700019
Dear Team,

I am writing to formally lodge a complaint against Domino’s Pizza (Ekdalia Outlet, Kolkata Gariahat 700019) regarding the unprofessional and unacceptable behavior of their staff and their failure to deliver my order.

Details of the Incident:
• I placed 2 order at 2:02 & 2:08 PM on (13/03/2025), but it has still not been delivered.
• Upon following up with the store, the staff was extremely arrogant and rude in their response. Her name is Arpita
• Instead of assisting me, they bluntly refused to provide any solution and even asked me to travel to Mumbai to get their contact number for tracking my order.
• The experience was highly frustrating, and their lack of professionalism is completely unacceptable.

As a customer, I expect timely service and respectful treatment, but this incident has left me deeply disappointed. I urge the Consumer Forum to take appropriate action against Domino’s Pizza for their poor service and unprofessional behavior.

I request:
1. A formal apology from Domino’s Pizza for their rude behavior.
2. A refund for my undelivered order.
3. Strict action against the staff responsible for this inconvenience.

Please let me know the necessary steps to escalate this matter further. I am willing to provide any additional details required.

Looking forward to a resolution at the earliest.

Sincerely,
Subhajit Paul
8945032567
subhajitpaul360@gmail.com
 
I'm sorry to hear about the poor service and staff behavior you experienced at Domino's Pizza. To address this issue effectively, consider the following steps:
  1. Contact Domino's Customer Care:
    • Phone: Reach out to Domino's toll-free customer care number at 1800-208-1234, available from 11:00 AM to 11:00 PM.

    • Email: Send a detailed account of your experience to guestcaredominos@jublfood.com.
  2. Escalate the Issue:
    • If your complaint isn't resolved satisfactorily, consider escalating it to higher authorities within Domino's India. You can write to their corporate office at:

      Domino's Pizza India
      Tower-D, Plot No. 5,
      5th Floor, Logix Techno Park,
      Sector 127, Noida - 201304, U.P.

  3. Approach the Consumer Forum:
    • Depending on the value of your claim, you can approach the appropriate consumer forum.
For any Legal Assistance feel free to contact us.
Thanks
 
I recently visited your Domino’s outlet at Elante Mall and was extremely disappointed with the pizza served. The cheese used did not taste like the cheese I have had at other Domino’s branches—it was of very poor quality and the overall taste was horrible.

I am now genuinely concerned about the hygiene and safety of the ingredients used, as the taste was so unusual that it made me worry about my health.

Please look into this matter urgently and take appropriate action to ensure the quality and safety standards Domino’s is known for.
 
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