- Website Name
- easemytrip.com
- Loss Amount
- 41023
- Ratings
- Opposite Party Address
- easemy trip
Trip / Booking ID: QINDHOL14OCT240391
Package: Grand Wonders of Europe (15 Days / 14 Nights)
1. Brief Background : I booked a Europe tour package with EaseMyTrip (EMT) on 14 October 2024 for travel originally scheduled on 11 April 2025. The tour cost quoted by EMT was €6,417 at approx. ₹92 per Euro, amounting to ₹5,90,000, excluding visa and air tickets which were paid separately.
2. Payments Made: I made advance payments to EMT between October 2024 and February 2025, totaling ₹3,98,028 (net of refunds), which EMT held for nearly 10 months.
3. Date Change & Official EMT Recalculation : Due to medical reasons of my wife, EMT approved postponement of travel to 09 September 2025.Subsequently, Ms Neha (Operations – EMT) officially recalculated my dues and confirmed in writing via email dated 24 April 2025 that:
- Balance payable was €2,630 only
- This balance would be charged at prevailing Euro rate at the time of final payment
- Amount already paid would remain accounted at the original Euro rate (~₹92). This written confirmation was relied upon by me in good faith.
4. Correct Amount Payable : On 22 August 2025, EMT applied a Euro rate of ₹103.45 (including markup). Thus, the correct payable amount was: - €2,630 × ₹103.45 = ₹2,70,890-
5. Unfair & Arbitrary Excess Charging: However, another EMT employee, Ms Rincy, arbitrarily recalculated the entire €6,417 at the revised Euro rate, completely ignoring:
- ₹3,98,028 already paid and retained by EMT
- EMT’s own written confirmation dated 24 April 2025
- EMT’s internal recalculation and policy
Based on this incorrect method, EMT demanded and collected ₹3,11,913, resulting in an excess and unauthorised charge of ₹41,023.
6. Forced Payment Under Protest : Despite repeated objections, emails, and escalation to EMT’s team leader, my grievance was ignored. I was informed that the earlier official email was “not valid” merely because the employee had left EMT — which is legally unsustainable. Under deadline pressure and fear of trip disruption, I paid the excess amount under protest. My many requests on this unethical practice was cleaverly avoided and the written confirmation of payment of euro 2630 was cleaverly avoided. How can they disregard and didhonoured their own written commitments and play around.
7. Deficiency of Service & Legal Grounds The conduct of EaseMyTrip amounts to Violation of Consumer Protection Act, 2019:
8. Relief Sought : I respectfully request the Hon’ble Authority to direct MakeMyTrip to:
1. Refund ₹41,023 wrongfully collected.
2. Interest @ 12% per annum from Aug 2025 till realization
3. Pay compensation for mental harassment ( Rs 50000)
4. Bear litigation and complaint costs of Rs 25000
Package: Grand Wonders of Europe (15 Days / 14 Nights)
1. Brief Background : I booked a Europe tour package with EaseMyTrip (EMT) on 14 October 2024 for travel originally scheduled on 11 April 2025. The tour cost quoted by EMT was €6,417 at approx. ₹92 per Euro, amounting to ₹5,90,000, excluding visa and air tickets which were paid separately.
2. Payments Made: I made advance payments to EMT between October 2024 and February 2025, totaling ₹3,98,028 (net of refunds), which EMT held for nearly 10 months.
3. Date Change & Official EMT Recalculation : Due to medical reasons of my wife, EMT approved postponement of travel to 09 September 2025.Subsequently, Ms Neha (Operations – EMT) officially recalculated my dues and confirmed in writing via email dated 24 April 2025 that:
- Balance payable was €2,630 only
- This balance would be charged at prevailing Euro rate at the time of final payment
- Amount already paid would remain accounted at the original Euro rate (~₹92). This written confirmation was relied upon by me in good faith.
4. Correct Amount Payable : On 22 August 2025, EMT applied a Euro rate of ₹103.45 (including markup). Thus, the correct payable amount was: - €2,630 × ₹103.45 = ₹2,70,890-
5. Unfair & Arbitrary Excess Charging: However, another EMT employee, Ms Rincy, arbitrarily recalculated the entire €6,417 at the revised Euro rate, completely ignoring:
- ₹3,98,028 already paid and retained by EMT
- EMT’s own written confirmation dated 24 April 2025
- EMT’s internal recalculation and policy
Based on this incorrect method, EMT demanded and collected ₹3,11,913, resulting in an excess and unauthorised charge of ₹41,023.
6. Forced Payment Under Protest : Despite repeated objections, emails, and escalation to EMT’s team leader, my grievance was ignored. I was informed that the earlier official email was “not valid” merely because the employee had left EMT — which is legally unsustainable. Under deadline pressure and fear of trip disruption, I paid the excess amount under protest. My many requests on this unethical practice was cleaverly avoided and the written confirmation of payment of euro 2630 was cleaverly avoided. How can they disregard and didhonoured their own written commitments and play around.
7. Deficiency of Service & Legal Grounds The conduct of EaseMyTrip amounts to Violation of Consumer Protection Act, 2019:
- Section 2(11) – Deficiency in Service
- Section 2(47) – Unfair and unethical Trade Practice
- Written email commitment is binding on company i.e. Breach of written commitments
- Internal staff change is NOT customer’s liability
- Incorrect and inconsistent forex calculation
8. Relief Sought : I respectfully request the Hon’ble Authority to direct MakeMyTrip to:
1. Refund ₹41,023 wrongfully collected.
2. Interest @ 12% per annum from Aug 2025 till realization
3. Pay compensation for mental harassment ( Rs 50000)
4. Bear litigation and complaint costs of Rs 25000
