Complaint against Edureka: Revocation of Lifetime Access and Unfair Trade Practice

V

vikas123

New member
Institute Name
Edureka aka Brain4ce Education Solutions Pvt. Ltd.
Customer Care Number
+91 89517 55408
Loss Amount
30000
Ratings
3.00 star(s)
Opposite Party Address
Edureka, 4th Floor, No 38/4, Indiqube ETA, Doddanekundi, Outer Ring Road, Bengaluru, Bengaluru Urban - 560048, Karnataka, India.
I purchased the "AWS Master DevOps Program" from Edureka for a total amount of ₹30,000. At the time of purchase, Edureka explicitly promised "lifetime access" to all the recorded sessions of this course.

Nature of Complaint:

  1. Unilateral Removal of Access: Recently, the course completely disappeared from the "My Courses" section on my Edureka Learning Management System (LMS).
  2. Unfair Upselling (Bait-and-Switch): When I inquired about the missing course, Edureka's team informed me that the course had been discontinued. Instead of honoring the lifetime access agreement or providing the video files, they attempted to upsell me an alternative course priced at ₹80,000. They offered to adjust my previous ₹30,000, demanding I pay an additional ₹50,000 to continue my learning. I explicitly refused this, as I had already paid for lifetime access to my original course.
  3. Severe Deficiency in Customer Service: I have raised multiple support tickets regarding this issue, all of which have been completely ignored. I have also made repeated phone calls to their customer support line, which are perpetually kept on hold with zero response from their agents.
Conclusion of Grievance:Edureka has breached our contract by revoking access to a fully paid product and is engaging in unfair trade practices by using this as a tactic to extort an additional ₹50,000 from me.

Relief Sought:I request the Consumer Forum to intervene and direct Edureka to provide one of the following immediate resolutions:

  1. Complete restoration of my lifetime access to the recorded sessions of the AWS Master DevOps Program as originally promised.
  2. A full refund of my ₹30,000, along with compensation for the mental harassment and time lost due to their unresponsive support system.

    Registered Email : tovikas.rajput@gmail.com
    Registered Phone : 9741222711
 

Attachments

Hello @vikas123

Thank you for reaching out. We have read your post and here is a quick summary — please confirm if everything is correct.

You purchased the AWS Master DevOps Program from Edureka for ₹30,000 with a promise of lifetime access to all recorded sessions. However, the course was unilaterally removed from your LMS without any notice. When you raised the issue, Edureka tried to upsell you an alternative course worth ₹80,000, asking you to pay an additional ₹50,000 despite your existing payment. All your support tickets were ignored and calls went unanswered.

You are seeking either restoration of lifetime access or a full refund of ₹30,000 along with compensation for mental harassment.


We are outlining the first step to be taken before filing a case in the Consumer Forum.

Please follow the steps mentioned below. If you have already contacted Edureka via email and have not received any response, kindly share the relevant details with us so that we may guide you further.

Step: 1
We recommend that you first Send a detailed email to grievance@edureka.co outlining your issue, including admission details and any previous correspondence and request to Refund within 7 days.

Step: 2 - Offline
You can also send Legal Notice via registered post at Edureka Head Office.

Brain4ce Education Solutions Pvt. Ltd.
Head Office:
4TH FLOOR, NO 38/4, INDIQUBE ETA,
DODDANEKUNDI, OUTER RING ROAD,
BENGALURU, BENGALURU URBAN - 560048,
KARNATAKA, INDIA

View Sample Notice:
A

Thread 'legal notice sample for university / school / online coaching cases.'

To,
The Director / Principal / Authorized Representative
University / School / Coaching Institute Name
Enter Address

Subject: Legal Notice – 15 Days’ Notice for Refund of Fees / Deficiency in Educational Services

Dear Sir/Madam,

I, Your Name, hereby serve upon you this legal notice as under:

That I had enrolled in course/program name offered by your institution on enter date, upon payment of ₹amount as fees, relying upon your representations and assurances regarding...

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

This step not only gives the a chance to Edureka to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Best regards,
Thanks
 
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