Dr Nirmal Kumar Mandal
New member
- Loss Amount
- 20000
- Ratings
Dealer Name Eureka Forbes Aquagard
Company Name Eureka Forbes Aquagard
Product Name Aquaguard Delight NXT AQUASAVER RO+UV+UF
Customer Care Number 7039883333
Loss Amount 20000
Ratings 1.00 star(s)
Opposite Party Address Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
To,
The Hon’ble President,
District Consumer Disputes Redressal Commission
New Delhi
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service and Non-Compliance Under GOLD AMC Plan
Date: 29/09/2026
Respected Sir/Madam,
I, Nirmal Kumar Mandal, residing at ATS Nobility Flat No 2312 , Sector 4, Greater Noida West District Goutam Budh Nagar –UP 201318, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Nirmal Kumar Mandal
Address:
ATS Nobility Flat No 2312 , Sector 4, Greater Noida West District Goutam Budh Nagar –UP 201318
Contact No.: 7579456228
Email ID: nkmandal2008@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
Customer Care Email: grievanceofficer@eurekaforbes.com
Customercare@eurekaforbes.com
3. Product and AMC Details:
Product Model: AAquaguard Delight NXT AQUASAVER RO+UV+UF
Customer ID: 6005640763
Component ID: CA-0425-024935595
Serial No.: 3454109046021726
AMC Plan: GOLD AMC, purchased via Eureka Forbes App on 05/04/2026
4. Service Request Details:
Repair Request No.: CM151025-60833073
Consumable Replacement Request No.: CM-040926-77986400
Despite repeated calls, emails, and follow-ups, no action has taken to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under a paid AMC contract.
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Eureka Forbes Ltd. to immediately repair or replace the defective product.
Refund the AMC amount or extend the AMC validity by the duration of non-service.
Provide compensation of ₹ 20000 for mental harassment, inconvenience, Health issue causing non filter water due poor service and loss of service.
Direct the company to issue a written apology and improve its grievance redressal mechanism.
I request your kind intervention and early resolution of this matter.
Yours faithfully,
Nirmal Kumar Mandal
Mobile: 7579456228
Email: nkmandal2008@gmail.com
Company Name Eureka Forbes Aquagard
Product Name Aquaguard Delight NXT AQUASAVER RO+UV+UF
Customer Care Number 7039883333
Loss Amount 20000
Ratings 1.00 star(s)
Opposite Party Address Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
To,
The Hon’ble President,
District Consumer Disputes Redressal Commission
New Delhi
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service and Non-Compliance Under GOLD AMC Plan
Date: 29/09/2026
Respected Sir/Madam,
I, Nirmal Kumar Mandal, residing at ATS Nobility Flat No 2312 , Sector 4, Greater Noida West District Goutam Budh Nagar –UP 201318, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Nirmal Kumar Mandal
Address:
ATS Nobility Flat No 2312 , Sector 4, Greater Noida West District Goutam Budh Nagar –UP 201318
Contact No.: 7579456228
Email ID: nkmandal2008@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel, Mumbai – 400013
Customer Care Email: grievanceofficer@eurekaforbes.com
Customercare@eurekaforbes.com
3. Product and AMC Details:
Product Model: AAquaguard Delight NXT AQUASAVER RO+UV+UF
Customer ID: 6005640763
Component ID: CA-0425-024935595
Serial No.: 3454109046021726
AMC Plan: GOLD AMC, purchased via Eureka Forbes App on 05/04/2026
4. Service Request Details:
Repair Request No.: CM151025-60833073
Consumable Replacement Request No.: CM-040926-77986400
Despite repeated calls, emails, and follow-ups, no action has taken to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under a paid AMC contract.
Relief Sought:
I humbly request the Hon’ble Commission to:
Direct Eureka Forbes Ltd. to immediately repair or replace the defective product.
Refund the AMC amount or extend the AMC validity by the duration of non-service.
Provide compensation of ₹ 20000 for mental harassment, inconvenience, Health issue causing non filter water due poor service and loss of service.
Direct the company to issue a written apology and improve its grievance redressal mechanism.
I request your kind intervention and early resolution of this matter.
Yours faithfully,
Nirmal Kumar Mandal
Mobile: 7579456228
Email: nkmandal2008@gmail.com