Arjun Raj
New member
- Dealer Name
- Eureka Forbes Aquagard
- Company Name
- Eureka Forbes Aquagard
- Product Name
- LVAC VOICE PRO
- Customer Care Number
- +7039883333
- Loss Amount
- 22500
- Ratings
- Opposite Party Address
- Eureka Forbes Ltd. (Aquaguard
Division) B1/B2, 701, 7th Floor, Marathon InnovaMarathon NextGen, Off Ganpatrao Kadam MargLower Parel, Mumbai, Maharashtra - 400013
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The Hon'ble President,
District Consumer Disputes Redressal Commission
District: Malappuram, Kerala
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service
Date: 21/05/2026
Respected Sir/Madam,
1, Arjun Raj S/o Rajagopal, Kundil(h) Irumbuzhi po, Malappuram District, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Arjun Raj
Address:
Kundil House , Irumbuzhi po, Malappuram district
Pin : 676509
Contact No.: 6238078478 / +918985144524
Email ID: me.arjunraj@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard
Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel,
Mumbai - 400013
3. Product and AMC Details:
Product Model: LVOC VOICE PRO
Customer ID: 6005300716
Component ID: CA-1224-020539476
4. Service Request Details :
:
CM-181225-63730265
Fri, 19 December 2025
Wed, 24 December 2025,
CM-211225-63863730
Fri, 26 December 2025
CM-241225-63968415
Despite repeated calls, emails, and follow-ups, no technician has visited to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under warranty period.
"I directly took my machine to the authorised service centre at Mongam in Malappuram district on 12/03/2026 and gave it there. But they didn’t give me any receipt. They said they would call me back.
It’s been over a week with no response, so when I kept calling continuously, they kept delaying by saying ‘2 days, 3 days’.
Even after 2 months now, there has been no response from their side."
The Hon'ble President,
District Consumer Disputes Redressal Commission
District: Malappuram, Kerala
Subject: Complaint Against Eureka Forbes Ltd. for Deficiency in Service
Date: 21/05/2026
Respected Sir/Madam,
1, Arjun Raj S/o Rajagopal, Kundil(h) Irumbuzhi po, Malappuram District, wish to lodge a formal complaint under the provisions of the Consumer Protection Act, 2019, against Eureka Forbes Ltd. (Aquaguard Division) for deficiency in service and failure to fulfill service obligations under an Annual Maintenance Contract (AMC).
Details of the Complaint:
1. Complainant Information:
Name: Arjun Raj
Address:
Kundil House , Irumbuzhi po, Malappuram district
Pin : 676509
Contact No.: 6238078478 / +918985144524
Email ID: me.arjunraj@gmail.com
2. Opposite Party (Company) Information:
Company Name: Eureka Forbes Ltd. (Aquaguard
Division)
Registered Office: B1/B2, 701, 7th Floor, Marathon Innova, Off. Ganpatrao Kadam Marg, Lower Parel,
Mumbai - 400013
3. Product and AMC Details:
Product Model: LVOC VOICE PRO
Customer ID: 6005300716
Component ID: CA-1224-020539476
4. Service Request Details :
:
CM-181225-63730265
Fri, 19 December 2025
Wed, 24 December 2025,
CM-211225-63863730
Fri, 26 December 2025
CM-241225-63968415
Despite repeated calls, emails, and follow-ups, no technician has visited to resolve the issue. The purifier has remained non-functional for an extended period, causing serious inconvenience.
This clearly constitutes deficiency in service and unfair trade practice as defined under the Consumer Protection Act, 2019, since the company failed to provide the services promised under warranty period.
"I directly took my machine to the authorised service centre at Mongam in Malappuram district on 12/03/2026 and gave it there. But they didn’t give me any receipt. They said they would call me back.
It’s been over a week with no response, so when I kept calling continuously, they kept delaying by saying ‘2 days, 3 days’.
Even after 2 months now, there has been no response from their side."
