Complaint against Excitel Internet Services for non-refund of security deposit

birendramcsa

birendramcsa

New member
Dealer Name
Excitel
Company Name
Excitel Broadband Private Ltd
Customer Care Number
011-69656965
Loss Amount
2000
Ratings
1.00 star(s)
Opposite Party Address
Heritage Village Manesar, NH 8 Oppsite police station Manesar
Respected Sir

I, Birendra Kumar, am a customer of Excitel Wi-Fi connection. I had deposited a security amount of ₹2,000/- at the time of taking the connection. After disconnection of the service, Excitel has failed to refund my security money despite several follow-ups.

I have repeatedly contacted their customer care at 69656965 and raised a complaint (Complaint No. 70281181). Each time, I was made to wait for 2–3 hours on calls, only to be informed that “nothing can be done.” Despite multiple requests, there has been no response, no resolution, and no refund from the company.

My registered mobile number with Excitel is +91 981####101, and the connection was in my name, Birendra Kumar.

This amounts to deficiency in service and unfair trade practice on the part of Excitel. Therefore, I request the Hon’ble Consumer Court to kindly:

Direct Excitel to refund my security deposit of ₹2,000/- immediately.

Award suitable compensation for the mental harassment, inconvenience, and undue delay caused to me.

Take any other necessary action as deemed fit in the interest of justice.

I am enclosing herewith the necessary documents including proof of payment, complaint details, and communication records for your kind consideration.
 
Dear @birendramcsa

We have carefully reviewed your complaint regarding the failure of Excitel Broadband Private Ltd to refund your ₹2,000 security deposit after service disconnection. Despite numerous follow-ups and a formal complaint (Complaint No. 70281181), you were repeatedly put on hold and ultimately informed that "nothing can be done"—a clear instance of deficiency in service and unfair trade practice under the Consumer Protection Act, 2019.

The case case against the Excitel for not refunding the money after the disconnection of the Internet Connection.

Excitel Broadband Pvt. Ltd., V/S Kuldeep M Kothari

Excitel Broadband Pvt. Ltd., V/S Kuldeep M Kothari - Consumer Court Case - 2024-02-08

Consumer Court Case against Excitel Broadband Pvt. Ltd., V/S Kuldeep M Kothari - Consumer Court Case against - Excitel Broadband Pvt. Ltd.,
www.consumercourt.in www.consumercourt.in

Legal Grounds for Your Complaint
  • Deficiency in Service: The failure to refund a deposit that was rightfully yours—even after service termination and repeated requests—constitutes a breach of service obligations.
  • Unfair Trade Practice: Delays, call-waiting without resolution, and refusal to act reflect deceptive practices and neglect of duty.


1. Recommended Course of Action

Please ensure you have the following documents preserved and well-organized:
  • Proof of the ₹2,000 payment (e.g., transaction slip, bank statement).
  • Complaint details with Excitel (Complaint No. 70281181).
  • Any communication records, including call logs or messages.
  • Confirmation of service disconnection.


2. Dispatch a formal legal notice to Excitel demanding:
  • Immediate refund of ₹2,000.
  • Compensation for mental harassment and undue delay (suggested: ₹2,000–₹5,000).
  • A response timeline of 7–10 days from receipt.

Please send this notice via registered post (acknowledgment due) to their regional office or corporate grievance address.


Escalate the matter through Excitel’s formal grievance redressal process.
  • If unresolved within 7–15 days, request escalation to the Nodal Officer or Appellate Authority designated by Excitel.

  • Register your grievance via the National Consumer Helpline at consumerhelpline.gov.in or by calling 1800-11-4000.
  • If no resolution ensues, file a complaint with the District Consumer Disputes Redressal Commission (claim amount under ₹50,000).
  • Seek relief including:
    • Refund of ₹2,000
    • Compensation for harassment (₹5,000–₹10,000)
    • Litigation costs (₹1,000–₹2,000)


Sample Excerpt for Legal Notice​


To: Excitel Broadband Private Ltd (Relevant Branch)
Subject: Legal Notice – Non-refund of Security Deposit (Complaint No. 70281181)

Dear Sir/Madam,

I, Birendra Kumar, paid a security deposit of ₹2,000 at the time of initiating your Wi-Fi connection, which has since been disconnected. Despite multiple follow-ups and formal complaints—including Complaint No. 70281181—you have failed to refund the deposited amount, wrongly stating that "nothing can be done."

Therefore, I demand (within 7 days of receipt):

  1. Refund of ₹2,000 (security deposit).
  2. Compensation of ₹3,000 for mental anguish and inconvenience.
Failure to respond or comply will compel me to approach the appropriate Consumer Forum under the Consumer Protection Act, 2019, and claim additional relief as deemed just and necessary.

Yours faithfully,
Birendra Kumar
Click to expand...


In Summary​


Your case strongly supports consumer rights—Excitel has demonstrably failed to fulfill its contractual obligation. A combination of a well-drafted legal notice and parallel consumer forum proceedings should effectively assert your rights.


If you'd like assistance drafting the legal notice or structuring your consumer forum filing, I’m here to help.


— Advocate & Consumer Law Specialist
ConsumerCourt.net
 
StepActionDetails
1Collect evidencePayment proof, complaint number, call logs
2Formal complaint to ExcitelRegistered post/email with refund demand
3Escalate via management/social mediaPublic escalation can help
4File complaint on NCH portalSubmit all details online
5Send legal noticeDemand refund + compensation
6Consumer court complaintLegal action if unresolved
 
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