Ajay.swami
New member
- Dealer Name
- Flipkart
- Company Name
- Flipkart
- Loss Amount
- 1700
- Ratings
Subject: Complaint Against Flipkart and Delivery Agent for False Delivery Reschedule and Poor Customer Service
To,
The Customer Support Team,
Flipkart
I am writing to lodge a formal complaint regarding the highly unprofessional conduct of your delivery agent and the poor handling of my order by Flipkart.
Order ID: OD438279718434860100
OD438279718434860100.pdf
My order was scheduled for delivery, but to my surprise, the status was changed to “Customer requested reschedule.” I categorically state that I never requested any rescheduling. This is a false update made by the delivery agent or your delivery system, causing unnecessary delay and inconvenience.
I contacted Flipkart Support immediately and clearly informed them that I had not requested any reschedule. However, instead of resolving the issue or arranging delivery, I was informed that a ticket would be created and that I would receive an update by WhatsApp the next day. This is not an acceptable solution when the delay has been caused by incorrect information entered by your delivery partner.
This incident reflects:
I request Flipkart to:
If this issue is not resolved promptly, I will be compelled to escalate the matter to the National Consumer Helpline (NCH) and the appropriate Consumer Disputes Redressal Commission, seeking compensation for the inconvenience and deficiency in service.
I expect an immediate response and resolution.
Sincerely,
Ajay Swami
Order ID: OD438279718434860100
OD438279718434860100.pdf
To,
The Customer Support Team,
Flipkart
I am writing to lodge a formal complaint regarding the highly unprofessional conduct of your delivery agent and the poor handling of my order by Flipkart.
Order ID: OD438279718434860100
OD438279718434860100.pdf
My order was scheduled for delivery, but to my surprise, the status was changed to “Customer requested reschedule.” I categorically state that I never requested any rescheduling. This is a false update made by the delivery agent or your delivery system, causing unnecessary delay and inconvenience.
I contacted Flipkart Support immediately and clearly informed them that I had not requested any reschedule. However, instead of resolving the issue or arranging delivery, I was informed that a ticket would be created and that I would receive an update by WhatsApp the next day. This is not an acceptable solution when the delay has been caused by incorrect information entered by your delivery partner.
This incident reflects:
- False status updates by the delivery agent.
- Failure to attempt delivery as scheduled.
- Misleading information recorded against the customer.
- Unnecessary delay and inconvenience.
- Poor customer service and lack of immediate resolution.
I request Flipkart to:
- Investigate the conduct of the concerned delivery agent.
- Explain why my order was falsely marked as “Customer requested reschedule.”
- Deliver my order immediately without any further delay.
- Take strict disciplinary action against the delivery agent if found responsible.
- Ensure that such false updates are not recorded against customers in the future.
If this issue is not resolved promptly, I will be compelled to escalate the matter to the National Consumer Helpline (NCH) and the appropriate Consumer Disputes Redressal Commission, seeking compensation for the inconvenience and deficiency in service.
I expect an immediate response and resolution.
Sincerely,
Ajay Swami
Order ID: OD438279718434860100
OD438279718434860100.pdf