sarthak07
New member
- Company Name
- Flipkart
- Product Name
- Washing machine Full automatic
- Website Name
- Flipkart.com
- Customer Care Number
- 04445614700
- Loss Amount
- 33000
- Ratings
- Opposite Party Address
- Mandla Madhya Pradesh
Subject: Complaint Against Flipkart for Delivery of Two Damaged Washing Machines and Unresolved Return and Refund Requests – Total Amount ₹33,000
Dear Sir/Madam,
I am filing this complaint against Flipkart regarding the delivery of two damaged washing machines and its failure to resolve my return and refund requests despite repeated follow-ups.
Order Details:
1. Order ID: OD338874617060074100 — ₹16,200
2. Order ID: OD338880910564319100 — ₹16,800
Total Amount: ₹33,000
Both washing machines were delivered with visible dents and physical damage. Since the products arrived in damaged condition, I raised return requests for both orders and requested full refunds.
However, despite repeated attempts to resolve the issue through Flipkart's customer support, my return requests remain unresolved. I have contacted customer care more than ten times, but I have still not received a satisfactory resolution. I also have photographs documenting the physical damage to both products.
The prolonged delay and repeated follow-ups have caused me considerable inconvenience, wasted time, and mental distress. My family also had to postpone planned vacation arrangements because this issue remained unresolved.
I believe Flipkart has failed to provide an appropriate resolution for products delivered in damaged condition. The continued delay in processing my return requests and refunds is unacceptable and has significantly undermined my confidence in the platform.
Relief Requested:
1. Immediate acceptance and processing of the return requests for both damaged washing machines.
2. A full refund of ₹33,000 for both orders.
3. Reasonable compensation for the inconvenience, mental distress, and time spent pursuing this unresolved complaint.
4. Appropriate action to ensure that the grievance is investigated and resolved fairly.
I request the National Consumer Helpline to take up this grievance with Flipkart and facilitate a prompt resolution. I am prepared to submit the order details, photographs of the damaged products, and records of my interactions with customer support as supporting evidence.
I have made repeated attempts to resolve this matter directly with Flipkart, but the issue remains unresolved. I therefore seek your intervention to obtain my rightful refund and appropriate compensation.
Thank you.
Sincerely,
Aggrieved Consumer
Dear Sir/Madam,
I am filing this complaint against Flipkart regarding the delivery of two damaged washing machines and its failure to resolve my return and refund requests despite repeated follow-ups.
Order Details:
1. Order ID: OD338874617060074100 — ₹16,200
2. Order ID: OD338880910564319100 — ₹16,800
Total Amount: ₹33,000
Both washing machines were delivered with visible dents and physical damage. Since the products arrived in damaged condition, I raised return requests for both orders and requested full refunds.
However, despite repeated attempts to resolve the issue through Flipkart's customer support, my return requests remain unresolved. I have contacted customer care more than ten times, but I have still not received a satisfactory resolution. I also have photographs documenting the physical damage to both products.
The prolonged delay and repeated follow-ups have caused me considerable inconvenience, wasted time, and mental distress. My family also had to postpone planned vacation arrangements because this issue remained unresolved.
I believe Flipkart has failed to provide an appropriate resolution for products delivered in damaged condition. The continued delay in processing my return requests and refunds is unacceptable and has significantly undermined my confidence in the platform.
Relief Requested:
1. Immediate acceptance and processing of the return requests for both damaged washing machines.
2. A full refund of ₹33,000 for both orders.
3. Reasonable compensation for the inconvenience, mental distress, and time spent pursuing this unresolved complaint.
4. Appropriate action to ensure that the grievance is investigated and resolved fairly.
I request the National Consumer Helpline to take up this grievance with Flipkart and facilitate a prompt resolution. I am prepared to submit the order details, photographs of the damaged products, and records of my interactions with customer support as supporting evidence.
I have made repeated attempts to resolve this matter directly with Flipkart, but the issue remains unresolved. I therefore seek your intervention to obtain my rightful refund and appropriate compensation.
Thank you.
Sincerely,
Aggrieved Consumer