aryankatiyar
New member
- Seller Name
- PETILANTE Online
- Company Name
- Flipkart
- Product Name
- realme-p4-pro-5g-birch-wood-256-gb
- Website Name
- https://www.flipkart.com
- Customer Care Number
- 044-45614709
- Loss Amount
- 29061
- Ratings
I am filing this complaint against Flipkart regarding the non-delivery of my Realme P4 Pro 5G mobile phone, the subsequent forced cancellation of my order, and the delay in processing my refund despite the refund timeline being clearly communicated by Flipkart.
I placed an order for a Realme P4 Pro 5G mobile phone on 26 August 2026 through Flipkart. I made the **complete payment of ₹29,061 along with 88 SuperCoins** for the order. At the time of placing the order, both the Flipkart website and mobile application clearly showed that the product would be delivered on **27 August 2026**.
However, the product was not delivered on the promised date. On **28 August 2026**, the order status was changed/marked as **"Untraceable"**. I repeatedly contacted Flipkart's customer support and called them on a daily basis to enquire about my order and request delivery. Despite repeatedly following up with Flipkart, no proper resolution or confirmed delivery was provided.
I continued waiting and contacting Flipkart until **1 September 2026**, but the product was still not delivered and I did not receive any satisfactory update regarding the whereabouts of my order. Due to the prolonged delay and lack of proper resolution from Flipkart, I was ultimately forced to **cancel the order unwillingly**, even though I had originally purchased the product in good faith and had already made the complete payment.
After cancellation on **1 September 2026 at approximately 12:40 PM**, Flipkart provided two refund options:
1. **Flipkart Wallet – refund within 24 hours**
2. **Bank Account – refund within 5–7 days**
Since I did not want to wait for 5–7 days and Flipkart itself displayed the **24-hour refund timeline for the Flipkart Wallet**, I selected the **Flipkart Wallet refund option**.
However, even after the expiry of the stated 24-hour period, the refund had still not been credited to me. Therefore, the information displayed by Flipkart regarding the refund timeline was not honoured. I was also repeatedly provided incorrect/inconsistent information by Flipkart's customer support agents regarding my order and refund.
The entire incident has caused me considerable **mental stress, inconvenience, harassment and loss of time**. I had to repeatedly contact Flipkart and follow up almost every day regarding a product for which I had already made the full payment. Eventually, I was forced to cancel the order despite not wanting to do so, and I am now also being made to repeatedly follow up regarding my refund.
I believe that Flipkart failed to provide the promised service and failed to honour the delivery and refund commitments communicated to me through its website/application and customer support representatives.
### Relief/Compensation Requested
I respectfully request the appropriate authority to direct Flipkart to:
1. **Immediately process and credit my complete refund of ₹29,061**.
2. Provide **appropriate compensation for the mental stress, harassment, inconvenience and loss of time** caused due to the non-delivery of the product, repeated false/inaccurate assurances, forced cancellation and delayed refund.
3. Take appropriate action regarding the **incorrect delivery and refund information** displayed on Flipkart's platform and communicated by its customer support agents.
4. Provide any other relief or compensation deemed appropriate under applicable consumer protection laws.
I am submitting this complaint after making repeated attempts to resolve the matter directly with Flipkart, but despite my continuous follow-ups, the issue was not satisfactorily resolved.
Aryan Katiyar
959438907
aryankatiyar902@gmail.com
Order ID: OD438456037505793100
I placed an order for a Realme P4 Pro 5G mobile phone on 26 August 2026 through Flipkart. I made the **complete payment of ₹29,061 along with 88 SuperCoins** for the order. At the time of placing the order, both the Flipkart website and mobile application clearly showed that the product would be delivered on **27 August 2026**.
However, the product was not delivered on the promised date. On **28 August 2026**, the order status was changed/marked as **"Untraceable"**. I repeatedly contacted Flipkart's customer support and called them on a daily basis to enquire about my order and request delivery. Despite repeatedly following up with Flipkart, no proper resolution or confirmed delivery was provided.
I continued waiting and contacting Flipkart until **1 September 2026**, but the product was still not delivered and I did not receive any satisfactory update regarding the whereabouts of my order. Due to the prolonged delay and lack of proper resolution from Flipkart, I was ultimately forced to **cancel the order unwillingly**, even though I had originally purchased the product in good faith and had already made the complete payment.
After cancellation on **1 September 2026 at approximately 12:40 PM**, Flipkart provided two refund options:
1. **Flipkart Wallet – refund within 24 hours**
2. **Bank Account – refund within 5–7 days**
Since I did not want to wait for 5–7 days and Flipkart itself displayed the **24-hour refund timeline for the Flipkart Wallet**, I selected the **Flipkart Wallet refund option**.
However, even after the expiry of the stated 24-hour period, the refund had still not been credited to me. Therefore, the information displayed by Flipkart regarding the refund timeline was not honoured. I was also repeatedly provided incorrect/inconsistent information by Flipkart's customer support agents regarding my order and refund.
The entire incident has caused me considerable **mental stress, inconvenience, harassment and loss of time**. I had to repeatedly contact Flipkart and follow up almost every day regarding a product for which I had already made the full payment. Eventually, I was forced to cancel the order despite not wanting to do so, and I am now also being made to repeatedly follow up regarding my refund.
I believe that Flipkart failed to provide the promised service and failed to honour the delivery and refund commitments communicated to me through its website/application and customer support representatives.
### Relief/Compensation Requested
I respectfully request the appropriate authority to direct Flipkart to:
1. **Immediately process and credit my complete refund of ₹29,061**.
2. Provide **appropriate compensation for the mental stress, harassment, inconvenience and loss of time** caused due to the non-delivery of the product, repeated false/inaccurate assurances, forced cancellation and delayed refund.
3. Take appropriate action regarding the **incorrect delivery and refund information** displayed on Flipkart's platform and communicated by its customer support agents.
4. Provide any other relief or compensation deemed appropriate under applicable consumer protection laws.
I am submitting this complaint after making repeated attempts to resolve the matter directly with Flipkart, but despite my continuous follow-ups, the issue was not satisfactorily resolved.
Aryan Katiyar
959438907
aryankatiyar902@gmail.com
Order ID: OD438456037505793100