Complaint against Goboult

[robinsathe]

Dealer Name

Shreyash Retail Private Limited ordered through flipkart

Company Name

Goboult

Product Name

Klarity 3

Customer Care Number

9289803880

Loss Amount

1559

Ratings

1.00 star(s)

To,
The Hon’ble Consumer Disputes Redressal Commission
Pune, Maharashtra

Subject: Complaint Against GoBolt for Deficiency in Service, Invalid Tracking Details & Failure to Honor Warranty

Respected Sir/Madam,

I, Andy Dhotre, am filing this complaint against GoBolt for their continuous negligence, non-responsiveness, and failure to fulfil warranty obligations for my purchased product.

1. I purchased GoBolt earbuds, which are still under valid warranty.
2. I submitted the product for warranty repair/replacement 19 days ago.
3. The company provided me with a Ticket Number and an AWB (tracking) number to check the status of my product.
4. However, both the Ticket Number and AWB Number are invalid, and I am unable to track my product anywhere.
5. The customer support team is not responding, and there is no valid contact number available to reach a responsible representative.
6. They have failed to inform me about the current status of my product or how much additional time it will take.
7. This clearly shows deficiency in service, unfair trade practice, and gross negligence under the Consumer Protection Act.

This entire experience has caused me significant inconvenience, frustration, and mental harassment, and I have now run out of patience.

For the Hon’ble Commission’s reference, I have attached all necessary screenshots, the purchase invoice, chats with customer support, and the invalid tracking details.

I request the Hon’ble Commission to kindly:

1. Direct GoBolt to immediately repair or replace my earbuds under warranty.
2. Order the company to provide a valid AWB/Tracking Number and proper service updates.
3. Investigate why the company issued fake/invalid tracking and ticket details.
4. Award suitable compensation for the mental harassment, inconvenience, and delay caused to me.
5. Take strict action to prevent such unfair trade practices against customers.

I humbly request urgent intervention by the Hon’ble Commission.
Thanking you,

 

[avim]

Same problem sir its almost 2 months over but still I don't receive my product is back Ticket id 760598434445

 

[shanawaz sayed]

To,

Greeting For The Day,

The Hon’ble Consumer Disputes Redressal Commission

Subject: Complaint Against GoBolt for fooling people and not given proper response

Respected Sir/Madam,

I gave my product for service to Go boult which was not working in just 5 months, one side of earbud is not working which Boult company said that we will repair it and return it to you, for that they took 20 days and after that they did not return my product to me, instead they sent me some other product which was very similar but in very bad with fully scratch and worst condition his charging is also not working properly because my product is very new and good condition becuse my product is very new and good condition I feel so bad to see that product I’ll received so I decide to complaint go boult customer care i called there and told him to the story of my product the product I’ll received it’s not mine some other product he sent to me please check and get back to me my product so the customer care person said to me it’s your product we are not do this type of service we are given you the same product and they disconnected my call and I did not have any other option, so that’s why I have filed this complaint here so I request you to do the needful I need my new product or else my money back for me this is a big amount for me 1799

Thanks and regards
Shanawaz sayed
9082210958

 

[vivek17333]

Same problem sir its almost 2 months over but still I don't receive my product is back Ticket id 760598434445

I have the same issue i haven't got my product yet what's going on. Is this the way a company fraud people everything. I wanna request u pls punish them ..

 

[Arunkumarps]

To,

The Hon’ble Consumer Disputes Redressal Commission

Subject: Complaint Against Go Bolt for cheating and not giving the delivery date and refund in case unable to delivery at the given date.

Respected Sir/Madam,

I am writing this to register a serious complaint against Go Bolt regarding the unacceptable service, lack of transparency, and refusal to provide a refund despite failing to deliver the shipment on the committed date.
I had booked a service with Go Bolt for the transportation/delivery of my consignment, for which the company initially confirmed a delivery date. However, despite repeated follow‑ups, the shipment was not delivered on the promised date, and no proper updates were provided. This caused significant inconvenience, financial loss, and mental stress.
What is more concerning is that, even after failing to honor the delivery commitment, Go Bolt has refused to process a refund. This amounts to unfair trade practice, deficiency of service, and cheating, as the company did not provide the service for which payment was made.

I hope the company will take this complaint seriously and resolve it at the earliest.

Regards,
Arunkumar P S
+91-9535752575

 

[Vihaan Sharma]

To,
The Hon’ble Consumer Disputes Redressal Commission
[Ahmedabad], [Gujarat].

Subject: Complaint against GoBoult for Deficiency in Service, Invalid Ticket Status, and Failure to Process Warranty Replacement.

Respected Sir/Madam,

I am filing this complaint against GoBoult for their gross negligence, tech-infrastructure failure, and non-responsiveness regarding a warranty replacement for my product.

Background Facts:
1. I purchased GoBoult Over-Ear Headphones – Fluid X (Pine Green), which are currently under a valid company warranty.
2. The product already had an issue, and I submitted it for replacement. My order details are as follows:
- Order ID: OD437510395808512100
- Service Ticket Number Issued: 781408210597
- AWB (Tracking) Number: 35950113189480
3. After successfully receiving these confirmation details, I recently tried to enquire about the tracking and transit status of my replacement product.
4. To my dismay, the official portal now falsely states that my active Ticket Number is invalid and prompts me to register a fresh complaint.
5. Furthermore, when I attempt to register the grievance again as prompted, the official portal fails to process the request, continuously stalling on a "loading" loop, thereby blocking me from getting any actual support or status update.

Deficiency of Service:
This clearly amounts to an unfair trade practice and a severe deficiency of service under the Consumer Protection Act, 2019. The company is retaining my product while simultaneously erasing or breaking the digital tracking history, preventing me from getting my rightful replacement or contacting a live agent.

This technical failure and lack of proper accountability have caused me mental harassment and deep inconvenience.

Prayer (Requests to the Commission):
I request the Hon’ble Commission to kindly:
1. Direct GoBoult to immediately refund for my Fluid X Pine Green Headphones.
2. Order the company to rectify their portal error and provide an accurate, functioning tracking link for the replacement package.
3. Award reasonable compensation for the mental harassment, waste of time, and extreme inconvenience caused by their faulty customer service systems.
4. Take appropriate action to ensure the brand adheres to fair trading practices.

Place: [Ahmedabad]
Date: [06/07/2026]

Complainant Name: [Vihaan Sharma]
Contact Number: [9898145465]
Email ID: [vihaansharma020611@gmail.com]

 

[garv mangla]

Subject: Non-Delivery of Warranty Replacement Earbuds and Deficient Customer Service by GoBOLT


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Complainant Details

Name: Khushbu Mangla
Mobile Number: 7290854217
Email ID: khushboomangla2222@gmail.com


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Company Details

Company Name: GoBOLT (Warranty Department)


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Complaint Description

I am filing this complaint against GoBOLT regarding the unacceptable delay and poor handling of my warranty replacement request for my GoBOLT Z40 Pro Midnight earbuds.

I registered a warranty claim on the night of 1 July 2026. However, I did not receive any confirmation email or warranty ticket ID from the company. On the morning of 2 July 2026, GoBOLT's pickup partner collected my defective earbuds from my address. After the pickup, I received only the following AWB Number:

AWB Number: 35950113377732

No warranty ticket ID or proper acknowledgment was ever provided.

It has now been more than 17 days since my product was picked up. Despite this, I have neither received my replacement earbuds nor any update regarding the status of my warranty claim. Since I was never provided with a warranty ticket ID, I am also unable to track the progress of my replacement request.

I have made several attempts to contact GoBOLT through customer care and email, but I have received no response. The company has completely failed to provide any communication, status update, or expected delivery timeline.

This clearly amounts to deficiency in service, negligence, and failure to fulfill the company's warranty obligations. Due to this irresponsible behavior, I have suffered unnecessary inconvenience, mental stress, and loss of use of my product.


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Relief Sought

I respectfully request the concerned authority to direct GoBOLT to:

1. Immediately dispatch and deliver my warranty replacement GoBOLT Z40 Pro Midnight earbuds.


2. Provide complete details of my warranty claim, including the warranty ticket ID and current replacement status.


3. Compensate me for the unnecessary delay, inconvenience, and mental harassment caused due to the company's negligence.


4. Take appropriate action against GoBOLT for failing to provide proper after-sales service and for ignoring repeated customer communications.




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Supporting Information

Product Name: GoBOLT Z40 Pro Midnight Earbuds

Warranty Claim Registered: 1 July 2026 (Night)

Product Pickup Date: 2 July 2026

AWB Number: 35950113377732

Current Status: Product picked up by GoBOLT's courier partner, but no replacement has been delivered. No warranty ticket ID has been provided, and there has been no response from customer support or email for more than 17 days despite repeated follow-ups.


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[singh]

I have the same issue i haven't got my product yet what's going on. Is this the way a company fraud people everything.

 

[Adity._.@]

To,
The Hon’ble District Consumer Disputes Redressal Commission
Agra, Uttar Pradesh

Subject: Complaint Against GoBoult for Deficiency in Service, Non-Delivery of Product After Warranty Repair, and Failure to Resolve Consumer Grievance

Respected Sir/Madam,

I, Aditya Thakur am filing this complaint against GoBoult regarding the deficiency in service, negligence, and failure to fulfil its warranty obligations in connection with my purchased Boult Mustang Stallion smartwatch.

I purchased the Boult Mustang Stallion smartwatch for ₹4,500. The product developed a charging issue within approximately one month of use and was subsequently submitted to the company for warranty repair.

The following issues have occurred:

1. I registered a complaint through the official GoBoult website regarding the charging issue with my smartwatch.

2. It took approximately nine days for the company to arrange the collection of my defective product through E-kart Logistics.

3. After approximately ten additional days, I received the returned package. However, upon opening it, I discovered that the package was completely empty and my smartwatch was missing.

4. I immediately raised this serious concern with GoBoult customer support and provided the necessary details and video evidence as requested.

5. Despite repeatedly contacting the company, I have received no satisfactory resolution. The company has continuously stated that an investigation is ongoing, without providing a clear outcome or a definite resolution timeline.

6. My complaint was escalated to the escalation team, and I was informed that I would receive an update. However, the issue remains unresolved despite the considerable time that has passed.

7. I also filed a grievance through the National Consumer Helpline, but I am still awaiting a satisfactory resolution from the company.

This entire experience has caused me significant financial loss, inconvenience, frustration, and mental distress. I purchased this product in good faith, expecting the company to honour its warranty obligations and provide proper after-sales service.

The above circumstances raise concerns regarding deficiency in service and possible unfair trade practices under the Consumer Protection Act, 2019, subject to the Hon’ble Commission’s consideration.

For the Hon’ble Commission’s reference, I have attached the available purchase invoice, complaint and ticket details, customer support conversations, warranty service and shipping details, evidence of the empty package, and National Consumer Helpline grievance details.

PRAYER / RELIEF SOUGHT

In view of the above circumstances, I respectfully request that the Hon’ble Commission may kindly:

1. Direct GoBoult to immediately provide a replacement of my missing Boult Mustang Stallion smartwatch or refund the purchase amount of ₹4,500.

2. Direct the company to provide a clear written explanation regarding the missing smartwatch and the circumstances under which an empty package was delivered.

3. Direct GoBoult to disclose the relevant investigation findings and provide all available service and shipment records relating to my complaint.

4. Award appropriate compensation for the inconvenience, mental distress, and financial loss caused by the company’s deficiency in service.

5. Direct the company to reimburse any reasonable costs incurred by me in pursuing this grievance, as deemed appropriate by the Hon’ble Commission.

6. Pass any other order or grant any other relief that the Hon’ble Commission considers just and proper in the interest of consumer justice.

I am submitting this complaint with the expectation that the Hon’ble Commission will consider the facts and supporting evidence and provide appropriate relief.

Thanking You,

Yours faithfully,
Aditya Thakur
Tajganj Fatehabad Road
Agra, Uttarpradesh
6397705698
adi312998@gmail.com
20/09/2026