Sushmitha R
New member
- Seller Name
- IGP.com
- Company Name
- IGP.com
- Product Name
- Rakhi, candles, sipper bottle
- Website Name
- www.igp.com
- Customer Care Number
- +91 22-43433333
- Loss Amount
- 2006
- Ratings
- Opposite Party Address
- 103, Sathya Sai skanda residency, 15th cross, ideal homes, R R Nagar, Bengaluru
I, Sushmitha R, residing in Bengaluru, Karnataka wish to lodge a formal complaint under the Consumer Protection Act, 2019, against IGP.com, an e-commerce platform dealing in gifts and flower delivery services.
Details of the Complaint:
• Order Date: 16th August 2026
• Order ID: 19306089
• Amount Paid: ₹2006 (paid via GooglePay UPI)
• Delivery Address: VB13, JIPMER Quarters, beside Community hall, Pondicherry - 605006
The product was meant to be delivered on 27th August 2026. However:
1. No delivery was made until now
2. Post my multiple attempts to speak to the customer care, received messages but unresponsive after 1 or 2 messages.
3. The order was marked as "Delivered".
4. False promises telling it will be delivered as soon as possible.
5. Bluedart tracking number in the app was not showing any data.
4. Despite repeated follow-ups WhatsApp over 10 consecutive days, I received no meaningful support, and eventually all communication from their end ceased.
5. I was promised proof of delivery, which was never sent.
6. They are offering a wallet credit which will not be useful for me.
Relief Sought:
• A full refund of the order amount AND
• Immediate and verifiable delivery of the product
• Compensation for mental harassment, false information, and deficiency of service.
Details of the Complaint:
• Order Date: 16th August 2026
• Order ID: 19306089
• Amount Paid: ₹2006 (paid via GooglePay UPI)
• Delivery Address: VB13, JIPMER Quarters, beside Community hall, Pondicherry - 605006
The product was meant to be delivered on 27th August 2026. However:
1. No delivery was made until now
2. Post my multiple attempts to speak to the customer care, received messages but unresponsive after 1 or 2 messages.
3. The order was marked as "Delivered".
4. False promises telling it will be delivered as soon as possible.
5. Bluedart tracking number in the app was not showing any data.
4. Despite repeated follow-ups WhatsApp over 10 consecutive days, I received no meaningful support, and eventually all communication from their end ceased.
5. I was promised proof of delivery, which was never sent.
6. They are offering a wallet credit which will not be useful for me.
Relief Sought:
• A full refund of the order amount AND
• Immediate and verifiable delivery of the product
• Compensation for mental harassment, false information, and deficiency of service.
