Complaint Against Jeeves Consumer Services Pvt. Ltd. for deficiency in service and unfair trade practice: refusal to repair or refund under

Mugdha Tipnis · 6 October 2026

I, Mugdha Tipnis, am filing this formal complaint against Jeeves Consumer Services Pvt. Ltd. for deficiency in service and unfair trade practice in handling my claim under the "Complete Laptop Protection (3 Years)" plan.

Policy details:

Policy name: Complete Laptop Protection (3 Years), plan price ₹2303
Policy number: #PCLFLK0V206555102400637
Flipkart order ID: OD435550258812989100
Device insured: HP Victus AMD Ryzen 7 Hexa Core 7445HS (Performance Blue).
Policy start date: 26/09/2025.
laptop delivered 07/10/2025
Policy validity: 26/09/2025 to 25/09/2028
Claim ID: CLAFLK025171585043328
Laptop pickup date: 24/09/2026, collected by Jeeves's service representative [9309219924]

I purchased this plan to be protected against repair costs. The plan covers manufacturing defects and the cost of parts (Sections C and G of the plan's Terms and Conditions).
My laptop developed a motherboard fault. I raised a claim, which was approved and then cancelled without any explanation. It was reinstated only after I called Jeeves again.
My laptop was picked up on [24/09/2026]. On [27/09/2026], Jeeves's service agent told me the motherboard cannot be replaced because the part is too expensive. High part cost is not an exclusion under the plan.
Under the plan, if repair is not possible, I am entitled to a replacement or refund up to the Remaining Sum Assured (summary table and Section G). Jeeves has offered neither.
I contacted Jeeves customer 10-15 times. Each time I was told to wait 48 hours, and no update or resolution followed. On [06/10/2026] I called twice more and asked for escalation. My call was escalated to a senior representative of Jeeves. Despite my explaining the urgency and the hardship caused to me, I was again told to wait another 48 hours, with no timeline, no reason for the delay and no concrete resolution. The representatives were indifferent and dismissive towards my concerns. My claim (CLAFLK025171585043328) is also shown as "completed" in Jeeves's system although my issue is unresolved and my laptop has been neither repaired nor returned.
I am a Computer Science student, and my laptop is essential for my studies, including [coding assignments, practicals, projects, online classes, submissions]. It has been with Jeeves for 11 days, and I have been unable to carry out my academic work. The repeated unfulfilled assurances, the time lost in follow-up calls and the uncertainty about when I will get my laptop back have caused me serious mental stress and harassment, and have affected my studies.

Breach of contract and deficiency in service

Denying a covered claim on the ground of part cost, and failing to offer the repair or refund the plan provides, is deficiency in service under the Consumer Protection Act, 2019.
Cancelling an approved claim without reasons, and repeatedly giving assurances that were not honoured, is an unfair trade practice.
The plan was sold to me with a promise of protection against exactly this kind of fault, and its benefit has been defeated in practice.

Relief sought

Repair of my laptop and its return in working condition, or alternatively refund of the full Remaining Sum Assured with a written calculation.
Compensation of ₹25,000 for mental agony and inconvenience.

Enclosures

Flipkart order invoice and plan purchase details
Policy details and plan Terms and Conditions
Claim registration details and emails (CLAFLK025171585043328)
Screenshot showing the claim marked "completed"
Call records and communication with Jeeves

Sincerely,
Mugdha Tipnis
9970396040

Complaint Against Jeeves Consumer Services Pvt. Ltd. for deficiency in service and unfair trade practice: refusal to repair or refund under

Mugdha Tipnis

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