Complaint Against Jio Fiber for Deficiency of Service and Refund Request

S

Sarfraz Nisarahmed Patel

New member
Dealer Name
Reliance Jio Infocomm Limited
Company Name
Reliance Jio Infocomm Limited
Customer Care Number
1800-889-9999
Loss Amount
1200
Ratings
1.00 star(s)
Opposite Party Address
Jio Center, S no. 41, Shree Ganesh Nagar, Baner, Pune – 411045
Name: Sarfraz Nisarahmed Patel
Address: Shivabasva Nagar Belagavi Karnataka 590010
Mobile Number: 9663336535
Email: Sarfrazsnp@gmail.com

Details of the Issue

I had requested relocation of my Jio Fiber connection on 22 November 2025 and paid Rs. 1200 for the relocation service. I received a confirmation SMS for the payment (Booking No. LR000015Q46B) stating that a voucher of Rs. 1200 would be credited to my My Jio account.

However, despite the payment:
  • I received daily SMS stating that a service engineer would visit for installation.
  • No engineer visited even once for several days.
  • I contacted Jio customer care multiple times and was repeatedly told “installation will be done today,” but nothing happened.
  • Due to the delay, my work from home was severely affected, and I was forced to take an Airtel connection to resume my work.
  • I requested Jio to cancel the relocation and refund Rs. 1200, but I received only automated responses with no action taken.

This clearly shows deficiency of service, unfair trade practice, and mental harassment caused due to false commitments and non-provision of the service within a reasonable time.

4. Relief / Compensation Sought

I request the Hon'ble Consumer Forum to direct Jio to:
  1. Refund Rs. 1200 paid for the relocation service.
  2. Provide compensation for inconvenience, mental stress, and disruption caused during my work-from-home schedule (recommended: Rs. 5,000 – Rs. 10,000).
  3. Pay any additional costs as deemed fit by the Forum.
 
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