Complaint Against JioAirFiber

Harshith UK

Harshith UK

New member
Loss Amount
1959
Ratings
1.00 star(s)
On 21st June 2025, I initiated a relocation request for my JioAirFiber connection. On 24th June, the devices at my old location was picked up and I booked a slot for 25th June for installation. On 25th June and after, no technicians have arrived for installation and we were fed up as we needed the connection urgently. I asked for a complete disconnection of the account, as I was disappointed with the support. However, my amount of Rs. 1111 that I have paid for relocation was not credited to me. I still see the status of installation as "On Hold" and not cancelled. Also, I had paid the bill for the month of 16th June to 15th July worth Rs. 1061. I'm raising a formal complaint here to Jio for the complete refund of the amount of Rs. 1959 (including the amount of Rs. 1111 for relocation and Rs. 848 for the remaining balance of the bill, from 22nd Jun to 15th July).
 
Hello @Harshith UK

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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