COMPLAINT AGAINST LIVPURE FOR DELAY IN SERVICE REQUEST OF WATER PURIFIER

keshav

keshav

New member
Dealer Name
infiniti retail limited(E017)
Company Name
Livpure
Product Name
livpure allura premia 7l RO+uv+uv water purifier
Customer Care Number
8064899399
Loss Amount
16500
Ratings
1.00 star(s)
Opposite Party Address
kolkata DC-D041,infiniti retail limited,a tata enterprise ,shyam bussiness parkmouza-nizampur,PO-bora,ps-singur,dist hooghly,kolkata,west bengal-19,712306
I am writing this to formally raise a complaint against *Livpure* for their extremely poor and unprofessional service.

I had raised a service request for my Livpure water purifier (within warranty) but despite repeated follow-ups, there has been no proper response or resolution from the company’s side. The delay in providing service is unacceptable and is causing inconvenience and health risks due to lack of clean drinking water. Despite repeated calls and follow-ups, my service request has not been resolved. The purifier has been malfunctioning, and I raised a request on 12th april 2025, yet there has been no proper response or technician visit even after multiple reminders. Every time I contact customer care, I am given false assurances and empty promises that the issue will be resolved “soon.”
This delay has caused a great deal of inconvenience, especially since clean drinking water is a basic necessity. Livpure’s negligence and lack of accountability are unacceptable. I expected better service from a company that claims to be a leader in the water purification industry.

Please note that my product is still under warranty, and if this delay continues and the warranty period expires during this time, I will *not be responsible* for any additional service charges incurred due to Livpure’s negligence. I will *not pay any service charges* if the delay causes the warranty to lapse. The responsibility lies solely with Livpure for failing to provide timely support.

I request the concerned authorities and the consumer forum to take appropriate action against Livpure and ensure that my service request is resolved immediately. If this matter is not addressed within 2 days, I will be compelled to take further legal action and escalate this complaint to higher consumer rights bodies.

Customer Details
Keshav kumar
Contact no.
Address:- at+po- Madhepur-847408 , dist-madhubani
Bihar
 
Last edited by a moderator:
Hello @keshav

I'm sorry to hear about the challenges you're facing with Livpure's service for your water purifier. Your situation, as detailed in your complaint on ConsumerCourt.net, highlights significant service deficiencies that are unfortunately not isolated incidents.

📋 Summary of Your Complaint​

  • Product: Livpure Allura Premia 7L RO+UV+UF Water Purifier
  • Purchase Source: Infiniti Retail Limited (Croma), Kolkata
  • Service Request Date: April 12, 2025
  • Issue: Despite multiple follow-ups, no technician has visited to address the malfunctioning unit, which is still under warranty.
  • Customer Care Contacted: 08064899399
  • Loss Amount: ₹16,500
  • Customer Location: Madhubani, Bihar

⚠️ Consumer Cases files against Livpure.​

Your experience aligns with numerous complaints from other Livpure customers, including:
  • Punjab - Ludhiana - M/s Livpure Smart Home Pvt. Ltd. V/S Dr. Abhishek Goyal - Livpure shall refund Rs.18,000/- i.e. the invoice value of the product as per invoice within 30 days from the date of receipt of RO from the complainant. The Livpure shall further pay composite cost of Rs.7,000/- (Rupees Seven Thousand only) to the complainant.

    M/s Livpure Smart Home Pvt.Ltd. V/S Dr.Abhishek Goyal - Consumer Court Case - 2024-09-27

    Consumer Court Case against M/s Livpure Smart Home Pvt.Ltd. V/S Dr.Abhishek Goyal - Consumer Court Case against - M/s Livpure Smart Home Pvt.Ltd.
    www.consumercourt.in www.consumercourt.in

For more cases against Livpure: Livpure Customer Care Complaints | Consumer Court.

✅ Recommended Actions​

  1. Document All Communications:
    • Keep a record of all interactions with Livpure, including dates, times, and summaries of conversations.
    • Save any emails, messages, or call logs related to your service request.
  2. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, the company's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by using online platforms that offer legal notice services.
  3. File a Complaint with the Consumer Forum:
    • If there's no satisfactory response within 15 days of sending the legal notice, file a complaint with the appropriate Consumer Disputes Redressal Commission.
    • Provide all documented evidence and a clear statement of the relief sought claiming:
      • Compensation for mental agony and financial loss - ₹ 200000/-.
      • Litigation charges - ₹ 25000/-
      • Refund - ₹16,500/-

📌 Additional Tips​

  • Check Warranty and Return Policy Terms: Review the warranty and return policy terms provided at the time of purchase to understand your rights and the company's obligations.
  • Consumer Protection Act, 2019: Under this act, consumers have the right to seek redressal for defective products and deficient services.
If you need assistance drafting a legal notice or filing a complaint, feel free to ask.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Click to expand...

Note:
We can assist in:
  • Drafting professional legal notices.
  • Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a legal notice draft or complaint preparation.

Regards,
Support Team
 
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